Emergency Communications Manager – 9-1-1 Dispatch & CAD Upgrades

San Jose Police Department; San Jose (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

The San Jose Police Department is seeking a Police Communications Manager in the Bureau of Administration, Communications Division. The role oversees answering and dispatching emergency 9-1-1 calls and leads a civilian staff within the division.

Responsibilities include coordinating CAD upgrades, addressing staffing and retention, and ensuring compliance with city and legal requirements. The position reports to BOA leadership and supports the city’s public safety mission.

Qualifications

• Six years of police, fire, or emergency medical dispatching experience.
• Three years of supervision experience equivalent to Supervising Public Safety Dispatcher or higher.
• A degree or related field as listed.

Responsibilities

• Manage answering and dispatching of emergency 9-1-1 calls.
• Lead the Communications Division within the Bureau of Administration.
• Address CAD upgrade, staffing, and compliance initiatives.

Skills

Dispatching experience (police/fire/EM

Supervisory experience

Education

Baccalaureate Degree in Business/Public Admin/HR/Public Communications/Criminal Justice

POST Basic Dispatch Certificate

Job description

The San Jose Police Department is seeking a Police Communications Manager in the Bureau of Administration, Communications Division. The role oversees answering and dispatching emergency 9-1-1 calls and leads a civilian staff within the division.

Responsibilities include coordinating CAD upgrades, addressing staffing and retention, and ensuring compliance with city and legal requirements. The position reports to BOA leadership and supports the city’s public safety mission.