Senior Communications & Dispatch Operations Supervisor

County of Sacramento; Sacramento (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

County of Sacramento seeks a Supervising Communications/Operations Dispatcher to lead a team responsible for dispatching emergency and non-emergency services using radio, telephone, and data terminals. The role involves evaluating requests, coordinating resources, and ensuring compliance with policies and procedures.

The position requires experience in public safety dispatching, supervising personnel, and strong communication skills.

Qualifications

• Three years of full-time, paid experience as a fire, radio or communications dispatcher in a call center environment.
• Experience must include operating a variety of communication equipment including multiple channel radio receivers and transmitters, computer based phone systems, and alarm signaling devices.

Responsibilities

• Supervise staff responsible for the use and operation of dispatching equipment (radio, telephone, data terminals).
• Receive, evaluate and respond to requests for emergency and non-emergency services by contacting or dispatching necessary personnel and equipment.
• Ensure work quality and adherence to policies and procedures; perform technical and complex tasks within the area of responsibility.

Skills

Supervision

Team building

Public safety dispatching

Budgeting

Communication

Job description

County of Sacramento seeks a Supervising Communications/Operations Dispatcher to lead a team responsible for dispatching emergency and non-emergency services using radio, telephone, and data terminals. The role involves evaluating requests, coordinating resources, and ensuring compliance with policies and procedures.

The position requires experience in public safety dispatching, supervising personnel, and strong communication skills.