Public Safety Communications Center Lead

cityoffortworth; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

11 Paid Holidays

Medical

Dental

Vision

Paid Time Off

Pension Plan

Professional Development Opportunities

Job summary

The City of Fort Worth is seeking an experienced Emergency Communications Center Supervisor to lead our ECC and coordinate critical public safety communications for police, fire, EMS, and partners. You will provide leadership, direction, and operational oversight to keep the team prepared and ensure timely, professional service when it matters most.

This role requires a decisive, people-focused leader who develops staff, drives continuous improvement, and ensures regulatory compliance while

Qualifications

• Public safety dispatch experience is required.
• One year of team lead or supervisory experience is required.
• Must possess TCOLE Advanced or above Telecommunicator Proficiency Certification at time of offer.
• Must be a CTO at time of offer.
• Must obtain TCOLE Instructor Certification within one year from offer.

Responsibilities

• Supervises and coordinates Public Safety Communicator activities to ensure efficient ECC operations.
• Oversees daily operations, monitors calls and radio traffic, allocates resources to maintain service.
• Directs ECC operations during incidents and disasters; coordinates staffing and interagency communications.
• Manages staffing, overtime, payroll approval, and supervisory records.
• Provides leadership and employee development while maintaining a professional workplace culture.
• Monitors performance, identifies gaps, and implements improvements to enhance outcomes.
• Ensures compliance with laws, TCOLE, CJIS policies and department procedures.

Skills

Public safety dispatch experience

Team lead or supervisory experience

Ability to work irregular hours

Regulatory compliance knowledge

Education

HS Diploma/GED

TCOLE Advanced Telecommunicator Proficiency Certification

CTO Certification

TCOLE Instructor Certification within 1 year

Job description

The City of Fort Worth is seeking an experienced Emergency Communications Center Supervisor to lead our ECC and coordinate critical public safety communications for police, fire, EMS, and partners. You will provide leadership, direction, and operational oversight to keep the team prepared and ensure timely, professional service when it matters most.

This role requires a decisive, people-focused leader who develops staff, drives continuous improvement, and ensures regulatory compliance while