Lead 911 Communications & Operations Supervisor

Fort Bend County; United States; On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

TCDRS retirement

Equal opportunity employer

Job summary

Fort Bend County's Emergency Communications Center is seeking a Communications Coordinator to develop, evaluate, and enforce policies, supervise 911 staff, and ensure compliance with federal and state laws, including TCIC/NCIC operations.

You will schedule personnel, manage shifts, respond to emergencies, provide training, perform quality control, and maintain equipment and databases across CAD and multiple systems.

Qualifications

• U.S. Citizen.
• High School Diploma or GED.
• Five or more years as an emergency dispatcher or five years in law enforcement with three years telecommunications experience.
• TCOLE Advanced or Master Telecommunications Operator Certification.
• Knowledge of 911 operations, TCIC/NCIC, and computer systems (DOS, Windows, RS 6000 AIX).
• Strong written and verbal communication skills; ability to pass data-entry/dispatch simulations.

Responsibilities

• Answer, enter, and dispatch Law Enforcement, Fire and EMS calls including TDD/TTY.
• Provide courtesy and service to the public; give medical pre-arrival instructions.
• Operate CAD; access TCIC/NCIC, Fort Bend County systems, and other databases.
• Schedule personnel and ensure shifts are adequately staffed and supervised.
• Respond to inquiries or complaints; research and resolve issues with confidentiality.

Skills

Leadership

Supervision

Communication

Problem solving

Teamwork

Education

High School Diploma/GED

Tools

DOS

Windows

PC Hardware

RS 6000 AIX

TCIC/NCIC systems

Job description

Fort Bend County's Emergency Communications Center is seeking a Communications Coordinator to develop, evaluate, and enforce policies, supervise 911 staff, and ensure compliance with federal and state laws, including TCIC/NCIC operations.

You will schedule personnel, manage shifts, respond to emergencies, provide training, perform quality control, and maintain equipment and databases across CAD and multiple systems.