Emergency Communications Center Supervisor

cityoffortworth; EE. UU.; Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

11 Paid Holidays

Medical

Dental

Vision

Paid Time Off

Pension Plan

Professional Development Opportunities

Descripción de la vacante

The City of Fort Worth is seeking an experienced Emergency Communications Center Supervisor to lead our ECC and coordinate critical public safety communications for police, fire, EMS, and partners. You will provide leadership, direction, and operational oversight to keep the team prepared and ensure timely, professional service when it matters most.

This role requires a decisive, people-focused leader who develops staff, drives continuous improvement, and ensures regulatory compliance while

Formación

• Public safety dispatch experience is required.
• One year of team lead or supervisory experience is required.
• Must possess TCOLE Advanced or above Telecommunicator Proficiency Certification at time of offer.
• Must be a CTO at time of offer.
• Must obtain TCOLE Instructor Certification within one year from offer.

Responsabilidades

• Supervises and coordinates Public Safety Communicator activities to ensure efficient ECC operations.
• Oversees daily operations, monitors calls and radio traffic, allocates resources to maintain service.
• Directs ECC operations during incidents and disasters; coordinates staffing and interagency communications.
• Manages staffing, overtime, payroll approval, and supervisory records.
• Provides leadership and employee development while maintaining a professional workplace culture.
• Monitors performance, identifies gaps, and implements improvements to enhance outcomes.
• Ensures compliance with laws, TCOLE, CJIS policies and department procedures.

Conocimientos

Public safety dispatch experience

Team lead or supervisory experience

Ability to work irregular hours

Regulatory compliance knowledge

Educación

HS Diploma/GED

TCOLE Advanced Telecommunicator Proficiency Certification

CTO Certification

TCOLE Instructor Certification within 1 year

Descripción del empleo

Job Posting Closing on: Monday, November 16 , 2026

Workdays & Hours

This position supports a 24/7 public safety operation, which will require working irregular business hours, including overnights, weekends, holidays and mandatory overtime. Workday and hours will be assigned based on the needs of the department. Must be able to activate for 24/7 emergency response as needed.

Benefits for this position include

• 11 Paid Holidays
• Medical
• Dental
• Vision
• Paid Time Off
• Pension Plan
• Professional Development Opportunities

Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

The City of Fort Worth's Emergency Management & Communications Department is seeking an experienced, service-driven leader to join our Emergency Communications Center (ECC) as an Emergency Communications Center Supervisor.

This is an opportunity to lead and support the first responders who connect our community with the emergency services they need. Our fast-paced, high-stakes environment coordinates critical communications for police, fire, EMS, and other public safety partners. As a supervisor, you will provide the leadership, direction, and operational oversight necessary to keep our team prepared, effectively manage resources, and deliver timely, accurate, and professional service when it matters most.

Make an Impact Through Leadership

We're seeking a decisive, people-focused leader who can guide critical operations, make sound decisions under pressure, and build a culture of professionalism, teamwork, and accountability. Success in this role goes beyond operational expertise. It means developing employees, supporting their well-being, driving continuous improvement, and ensuring our ECC is ready to serve the community when every second counts.

Why Fort Worth?

Join a forward-thinking emergency communications organization committed to advancing public safety, investing in its people, and continuously improving how we serve our community.

Whether you're ready to take the next step in your career or bring your leadership experience to Fort Worth, you'll have the opportunity to lead with purpose, develop high-performing teams, and help shape the future of emergency communications.

Your leadership matters. Your experience makes a difference. Answer the Call and lead the team that keeps Fort Worth moving forward.

Minimum Qualifications

• HS Diploma/GED
• Four (4) years of responsible public safety emergency response and dispatch experience, including one (1) year of team lead or supervisory experience
• Must possess a current Texas Commission on Law Enforcement (TCOLE) Advanced or above Telecommunicator Proficiency Certification (or out of state equivalent) at time of job offer
• Must be a Certified Communications Training Officer (CTO) at the time of job
• Must possess or have the ability to obtain a TCOLE Instructor Certification within one (1) year from time of job offer
• Pass a drug screening
• Pass an examination by a psychologist, licensed by the Texas State Board of Examiners of Psychologists or by a psychiatrist licensed by the Texas Medical Board
• Must meet TCOLE & CJIS requirements

Preferred Qualifications

• Recently employed and working within an Emergency Communications Center (ECC).
• Two (2) years of ECC supervisory experience
• Texas Commission on Law Enforcement (TCOLE) Telecommunicator License

Emergency Communications Center Supervisor job responsibilities

• Supervises and coordinates Public Safety Communicator activities to ensure efficient Emergency Communications Center (ECC) operations and the timely, professional delivery of public safety services
• Oversees daily operations by monitoring emergency calls, radio traffic, critical incidents, staffing, and operational performance; prioritizes activities and allocates resources to maintain service continuity
• Directs emergency communications operations during critical incidents, major events, emergencies, and disasters; coordinates emergency staffing, callbacks, notifications, and interagency communications
• Manages staffing and administrative functions, including employee schedules, assignments, overtime, payroll approval, operational documentation, and supervisory records
• Provides leadership, coaching, and employee development while fostering a professional, respectful, supportive, and accountable workplace culture that prioritizes employee well-being and operational excellence
• Monitors and evaluates operational performance, identifies trends and service deficiencies, and implements improvements to enhance efficiency, service quality, and public safety outcomes
• Ensures regulatory and procedural compliance with applicable laws, TCOLE requirements, TLETS, TCIC, NCIC, CJIS policies, Department procedures