Public Safety Communications Director

Provo-City-Corporation-4; Provo (UT); On-site; USD 97,000 - 144,000; Full time

Benefits offered by this job

Health insurance

401k and matching

Paid time off

Educational assistance

Recreation Center access

Library card

Job summary

Provo City is seeking an experienced Public Safety Communications Manager to lead the 911 telecommunications center for the Provo City Police. This role directs 24/7 operations, manages staffing, and oversees a substantial budget to ensure seamless public safety communications.

The position requires a bachelor’s in a related field, 5 years in public safety communications with 3 in supervision, and a valid driver license. Preference given to NENA/ APCO certifications.

Qualifications

• Bachelor's degree in Public Safety Management, Criminal Justice, Communications, Public Administration or related field.
• Five (5) years of experience in public safety communications or police or fire administration, with at least 3 years in supervision.
• Valid driver license.
• NENA CMCP or APCO Registered Public-Safety Leader certifications preferred.

Responsibilities

• Direct 24/7 public safety communications operations for police, fire, EMS, and 911 services; plan and supervise unit strategy and performance.
• Prepare and manage the division budget; allocate resources; pursue grants and administer state/federal funding.
• Oversee evaluation and improvement of communications systems, equipment, and vendor agreements.
• Ensure compliance with laws, Utah Communications Authority standards, and PSAP protocols.
• Coordinate with City departments and agencies; provide public education on 911 and safety issues.

Skills

Budget management

Staff supervision

Vendor coordination

Public safety communications

Strategic planning

Education

Bachelor's degree in Public Safety Management, Criminal Justice, Communications, Public Administration or related field

Job description

Provo City is seeking an experienced Public Safety Communications Manager to lead the 911 telecommunications center for the Provo City Police. This role directs 24/7 operations, manages staffing, and oversees a substantial budget to ensure seamless public safety communications.

The position requires a bachelor’s in a related field, 5 years in public safety communications with 3 in supervision, and a valid driver license. Preference given to NENA/ APCO certifications.