Public Safety Call Taker — 911 & Non‑Emergency

City of Chula Vista; Chula Vista (CA); In loco; USD 30.000 - 47.000; Tempo pieno

Descrizione del lavoro

The City of Chula Vista is seeking a Police Dispatch Call Taker to receive, evaluate, prioritize, and process 911 and non-emergency calls. You will document critical information and provide support to police personnel, allied agencies, and the public.

You will operate telecommunication systems, perform CAD inquiries, update logs, and relay information calmly during high‑stress incidents. Rotating shifts, including nights and weekends, are required.

Competenze

• Two years clerical/public safety call center experience equivalent to the twelfth grade.
• Experience in public safety communications is highly desirable.

Mansioni

• Answer and process 911 calls and requests for services from the public and agencies.
• Elicit, evaluate, and document information from callers with accuracy.
• Enter and maintain calls for service in the CAD system and route transfers.
• Perform database inquiries to obtain information on persons, vehicles, warrants, and records.
• Provide information on laws, City services, and procedures to the public.
• Work rotating shifts, including evenings, nights, weekends, holidays, and emergencies.

Conoscenze

Public safety comms

Call taking

High-stress handling

Formazione

High school diploma

California POST Basic Course (Dispatcher)

Strumenti

CAD system

GIS tools

Records management system

Descrizione del lavoro

The City of Chula Vista is seeking a Police Dispatch Call Taker to receive, evaluate, prioritize, and process 911 and non-emergency calls. You will document critical information and provide support to police personnel, allied agencies, and the public.

You will operate telecommunication systems, perform CAD inquiries, update logs, and relay information calmly during high‑stress incidents. Rotating shifts, including nights and weekends, are required.