Public Safety Call Taker — Emergency & Non-Emergency

City of Chula Vista, CA; Chula Vista (CA); In loco; USD 60.000 - 82.000; Tempo pieno

Descrizione del lavoro

The City of Chula Vista, CA seeks a Police Dispatch Call Taker to receive, evaluate, prioritize, and process emergency and non-emergency calls related to law enforcement and public safety. You will document critical information, support police personnel, and disseminate data to appropriate agencies.

Responsibilities include handling high-volume calls, conducting database inquiries, and maintaining logs while remaining calm under pressure.

Competenze

• Two (2) years of clerical, administrative support, customer service, call center, emergency services, or related experience and training equivalent to high school completion.
• Typing certificate showing 40 NWPM or higher is required and must be attached to application.

Mansioni

• Answer and process 911 emergency and non-emergency calls, including text-based communication.
• Elicit and document information from callers: locations, descriptions, vehicle info, weapons, hazards, medical needs.
• Assess urgency and priority and route calls to appropriate agency or resource.
• Enter and maintain calls for service in CAD; update records and logs.
• Conduct database inquiries using local, state, and federal systems for investigative information.
• Operate telecommunication systems, radios, CAD, and related equipment; maintain professionalism under stress.

Conoscenze

Call taking

Public safety communications

Typing NWPM 40+

Emergency response awareness

Formazione

High school diploma or equivalent

Strumenti

Computer Aided Dispatch (CAD)

Records Management System (RMS)

Law enforcement databases

Descrizione del lavoro

The City of Chula Vista, CA seeks a Police Dispatch Call Taker to receive, evaluate, prioritize, and process emergency and non-emergency calls related to law enforcement and public safety. You will document critical information, support police personnel, and disseminate data to appropriate agencies.

Responsibilities include handling high-volume calls, conducting database inquiries, and maintaining logs while remaining calm under pressure.