Public Library Services Assistant

Gaston County Government; Gastonia (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

The Gaston County Public Library in Gastonia invites applications for a Library Clerk position supporting public service across branches. This role emphasizes friendly customer service, help with lending, registrations, and information inquiries.

You will assist patrons with readers' advisory, checkouts, and access to online databases, and help bridge the digital divide. The job also involves processing interlibrary loans, participating in programs, and supporting collection development.

Qualifications

• Requires a minimum of two years of college-level coursework and at least two years of experience in a service-related environment.
• Experience with Microsoft Office, social media, and library databases.
• Ability to receive instructions and communicate with the public; commitment to diversity and creating a welcoming environment.
• Flexibility to work a varied schedule including evenings and Saturdays.
• Must be able to lift 25–50 lbs and operate office equipment.

Responsibilities

• Provides excellent customer service to create a welcoming environment for all users.
• Assists patrons with library use: readers' advisory, checkout, registration, and information requests.
• Handles fees and monetary transactions as needed.
• Aids patrons in accessing digital resources, job searches, internet use, and online databases.
• Processes outgoing Interlibrary Loan requests and assists with in-house Interlibrary Loan processing.
• Plans and implements in-house and outreach library programs for adults.
• Recommends materials purchases and weed collection as needed.
• Promotes library services via exhibits and displays to the public.
• Serves on Library/County teams or committees as needed.
• Assists other sections/locations as needed.

Skills

Customer service

Communication skills

Interpersonal skills

Digital literacy

Work independently

Organizational skills

Patron assistance

Education

Two years of college-level coursework

Tools

Microsoft Office

Library databases

Social media

Job description

The Gaston County Public Library in Gastonia invites applications for a Library Clerk position supporting public service across branches. This role emphasizes friendly customer service, help with lending, registrations, and information inquiries.

You will assist patrons with readers' advisory, checkouts, and access to online databases, and help bridge the digital divide. The job also involves processing interlibrary loans, participating in programs, and supporting collection development.