Public Library Assistant: Customer Service & Shelving

City of High Point; United States; On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Lifelong pension

401K/457B

PTO first year

13 holidays

Tuition reimbursement

Medical/dental/vision

Job summary

The City of High Point’s Public Library seeks a Library Assistant to perform routine para-professional and customer service tasks, including lending materials, assisting borrowers, and updating circulation records. You will handle RFID checkouts, shelving, and patron guidance in a busy, community-focused library setting.

This role requires customer service experience, knowledge of Dewey Decimal, basic IT skills, and the ability to work flexible hours including evenings and weekends.

Qualifications

• High school diploma or GED plus 1+ year customer service experience in retail, library, or related service.
• Valid driver’s license.
• Strong customer service, communication, listening and teamwork; able to work with a diverse community and adapt to evolving library services.
• Intermediate Microsoft Office and basic office practices; ability to interpret and manage computerized records.
• Experience with Canva or similar design tools and social media platforms; proficiency with online databases and streaming services may be required.
• Ability to help customers download apps, set up accounts, and access digital content on mobile devices.
• Knowledge of the Dewey Decimal System; maintain accurate shelving and interpret spine labels.
• Comfortable with public speaking and training for programs and instruction; some off-site events may be required.
• Physical ability to move through all library floors, push carts, and lift up to 50 pounds.
• Flexibility to work evenings, weekends, and holidays; regular schedule includes evenings and a weekend rotation.

Responsibilities

• Performs para-professional and customer service work at the Public Library, including lending materials and maintaining records.
• Answers borrowers' questions about reserves in person and by phone using the computer system.
• Check out materials using RFID tags and the circulation system.
• Register new borrowers and collect fees for damaged/lost materials.
• Update and renew materials in the circulation system and on library cards.
• Shelf materials, ensure correct order and shelving, and assist with shelving duties across floors.
• Assist customers with using the catalog and self-check stations.
• Open/close money transactions and balance end of day.

Skills

Customer service

Public service

Communication

Teamwork

Microsoft Office

Digital literacy

Public speaking

Dewey Decimal

Mobile devices

Canva

Education

High school diploma or GED

Tools

Canva

Job description

The City of High Point’s Public Library seeks a Library Assistant to perform routine para-professional and customer service tasks, including lending materials, assisting borrowers, and updating circulation records. You will handle RFID checkouts, shelving, and patron guidance in a busy, community-focused library setting.

This role requires customer service experience, knowledge of Dewey Decimal, basic IT skills, and the ability to work flexible hours including evenings and weekends.