Library Assistant: Customer Service & Digital Access

High Point, NC; High Point (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Guaranteed pension after vesting

401K and 457B retirement plans

PTO and 13 paid holidays

Tuition reimbursement

Job summary

The City of High Point is seeking a Library Assistant to enhance customer service and help patrons access digital resources and library materials. You will assist with downloading apps, guiding users on digital content access, and support activities across library floors to ensure a welcoming environment.

Applicants should have strong communication and teamwork skills, be comfortable with public speaking, and have at least one year of related customer service experience.

Qualifications

• High school diploma or GED required; at least one consecutive year of recent customer service experience in retail, library, or related service industry.
• Demonstrated commitment to exceptional customer service with strong communication, listening, and teamwork skills.

Responsibilities

• Assist customers with downloading apps and accessing digital content on mobile devices as required.
• Maintain accurate shelving and interpret spine labels for library materials; assist with organizational systems like the Dewey Decimal System.

Skills

Customer service

Communication

Teamwork

Public speaking

Digital literacy

Education

High school diploma or GED

Tools

Microsoft Office

Canva

Social media platforms

Job description

The City of High Point is seeking a Library Assistant to enhance customer service and help patrons access digital resources and library materials. You will assist with downloading apps, guiding users on digital content access, and support activities across library floors to ensure a welcoming environment.

Applicants should have strong communication and teamwork skills, be comfortable with public speaking, and have at least one year of related customer service experience.