Public Library Services Associate

City of High Point; High Point (NC); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Pension plan

401K retirement plans

PTO

13 paid holidays

Tuition reimbursement

Health, dental, vision plans

Job summary

The City of High Point’s Public Library is seeking a Library Assistant to perform para-professional and customer service duties, including lending materials, renewing items, and assisting patrons across three library floors. The role requires strong interpersonal skills, accuracy with records, and the ability to manage RFID circulation systems.

Responsibilities include shelving, assisting customers at the desk, and supporting reserve and interlibrary loan processes.

Qualifications

• High school diploma or GED with customer service in retail, library, or related service.
• Strong communication and teamwork skills; ability to work with a diverse community.
• Proficiency in Microsoft Office; ability to interpret and manage computerized records.
• Experience with Canva or design tools and social media may be required for certain assignments.

Responsibilities

• Assist borrowers, answer questions, and manage reserves using the library system.
• Check books in/out, scan RFID tags, and operate circulation software.
• Register new borrowers and verify information from licenses.
• Maintain shelves, perform shelf-reading, and ensure materials are ordered correctly.
• Handle fees, process reservations, and assist with self-checks and photocopier use.
• Open/close money systems and act as team leader in supervisor’s absence.

Skills

Customer service

Communication

Teamwork

Public interaction

Education

High School Diploma or GED

Tools

Canva

Social media platforms

Digital databases

Job description

The City of High Point’s Public Library is seeking a Library Assistant to perform para-professional and customer service duties, including lending materials, renewing items, and assisting patrons across three library floors. The role requires strong interpersonal skills, accuracy with records, and the ability to manage RFID circulation systems.

Responsibilities include shelving, assisting customers at the desk, and supporting reserve and interlibrary loan processes.