Public Information & Call Center Specialist

Orange County Government; Orlando (FL); Presencial; USD 27.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid holidays

Vacation time

Health insurance

Retirement benefits

Tuition reimbursement

Descripción de la vacante

Orange County Government is seeking a customer service professional to respond to citizens, route inquiries, and coordinate service requests. You will handle calls, manage documentation, and work with county resources to resolve issues quickly.

The role requires an associate degree in Communications, Business or related field and at least 1 year in a call center or equivalent, with the ability to obtain the 311 Internal Certification within 6 months.

Formación

• Associates Degree in Communications, Business or a closely related field and one year of experience in a Customer Service Contact Center or equivalent.
• In lieu of the degree, additional relevant experience may be substituted on a year-for-year basis.
• Must successfully complete and maintain the 311 Internal Certification within six months of hire.

Responsabilidades

• Answers and directs incoming calls to appropriate sources.
• Facilitates front-end documentation for service requests and work orders.
• Coordinates with other Orange County resources to assist citizens with problems.
• Retrieves and responds to voicemail messages left during non-business hours.
• Prioritizes calls and coordinates resolution of complaints.
• Uses digital tools to manage website portal, email, chat, and the Smartphone app.

Conocimientos

Customer service

Communication

Problem solving

Phone etiquette

Educación

Associate degree in Communications, Business or related field

Herramientas

Microsoft Office

Descripción del empleo

Orange County Government is seeking a customer service professional to respond to citizens, route inquiries, and coordinate service requests. You will handle calls, manage documentation, and work with county resources to resolve issues quickly.

The role requires an associate degree in Communications, Business or related field and at least 1 year in a call center or equivalent, with the ability to obtain the 311 Internal Certification within 6 months.