Public Front Desk & Customer Service Associate

Douglas County, WI; Superior (WI); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Annual wage increase

Health/dental premiums 85%

HSA available

Wisconsin Retirement

Life Insurance

Paid time off

Public Student Loan Forgiveness

Job summary

Douglas County seeks an Office/ Superior Days Associate to provide office support and top‑notch customer service to County and City of Superior constituents. The role is full‑time (37.5 hours/week) with a wage range of $21.55–$23.25 per hour and a robust benefits package including health, dental, and PSLF employer contributions.

Responsibilities include answering calls, directing inquiries, scheduling, data entry, and maintaining office systems.

Qualifications

• High School diploma or equivalent required.
• Vocational/technical training in office support with 1–3 years of office experience or equivalent.
• Excellent telephone and customer service skills with the public, daily communications.

Responsibilities

• Serve as the primary point of contact for visitors, clients, and constituents via direct, phone, and email interactions.
• Collaborate with staff to ensure front office coverage when unavailable.
• Operate a multi-line telephone system and screen/direct calls.
• Take and relay messages and provide information to visitors and callers.
• Gathers, sorts, and distributes department mail and maintains calendars.
• Maintain and update information in computer systems, word processing, and spreadsheets.
• Prepare routine correspondence, forms, and meeting minutes as instructed.
• Assist with internal/external communications, newsletters, and documentation.
• Process payment authorizations and maintain department records.

Skills

Customer service

Telephone skills

Written communication

Computer skills

Team player

Education

High School diploma or equivalent

Vocational/technical training in office support

Tools

Windows

Microsoft Office

Phone system/Multiline

Job description

Douglas County seeks an Office/ Superior Days Associate to provide office support and top‑notch customer service to County and City of Superior constituents. The role is full‑time (37.5 hours/week) with a wage range of $21.55–$23.25 per hour and a robust benefits package including health, dental, and PSLF employer contributions.

Responsibilities include answering calls, directing inquiries, scheduling, data entry, and maintaining office systems.