Eligibility Supervisor

Douglas County, CO; Englewood (CO); On-site; USD 65,000 - 98,000; Full time

Job summary

Douglas County seeks an Eligibility Supervisor to lead a team of Eligibility Case Managers and Clerks responsible for determining initial and ongoing eligibility for SNAP, Medicaid, LTC, OAP, AND, TANF, and related programs across Castle Rock, Lone Tree, and Highlands Ranch in Colorado.

The role demands strong coaching, scheduling, and performance oversight to ensure accurate, timely benefits determinations.

Qualifications

• High school graduate or GED is required.
• 4 years of experience determining eligibility for SNAP, Medicaid, LTC, TANF, OAP, AND, or similar programs is required.
• Experience using CBMS is required.
• Previous leadwork or supervisory experience preferred.
• A combination of education and experience may be considered.

Responsibilities

• Supervise, mentor, and evaluate a team to ensure efficient, accurate case processing and exceptional customer service.
• Provide coaching, support, and training to staff in-person and virtually.
• Monitor workload distribution, performance metrics, timeliness, and quality assurance.
• Review and approve eligibility determinations to ensure compliance with program rules.
• Oversee staff performance and take timely corrective action, including evaluations and discipline.
• Support staff in developing problem-solving skills and adapting to changes.
• Facilitate team meetings, training sessions, and individual check-ins.
• Represent the County in client administrative appeals and ensure regulatory compliance.

Skills

Leadership

Coaching

Mentoring

Communication

Education

High school diploma or GED

Associate or bachelor’s degree preferred

4 years eligibility experience

Tools

Colorado Benefits Management System (CBMS)

Job description

Eligibility Supervisor

Employment Type: 0 - Full-time Regular

Pay Range: $65,345.00 - 98,017.00

Location: Castle Rock, Lone Tree, or Highlands Ranch, CO

Overtime Exempt: Y

Elected Office / Department: HUMAN SERVICES

The Eligibility Supervisor oversees a team that may be comprised of Eligibility Case Managers, Lead Eligibility Case Managers, and/or Human Services Clerks responsible for determining initial and ongoing eligibility for public assistance programs, including but not limited to the Supplemental Nutrition Assistance Program (SNAP), Medicaid, Long Term Care (LTC), Old Age Pension (OAP), Aid to the Needy Disabled (AND), and Temporary Assistance to Needy Families (TANF). This position ensures accurate, timely, and customer focused service delivery in compliance with federal, state, and county regulations. The Supervisor provides leadership, coaching, and operational support to staff in both in-person and virtual environments.

Generally, the hiring range is $65,345-$81,681 annually. Qualifications, education and experience as it relates to the position will be taken into consideration when determining hiring salary.

Your future is important to us. Douglas County offers a comprehensive benefits package — including medical, dental, vision, and retirement plans — plus a wide range of additional resources to support your health, growth, and overall well-being.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(The following examples are illustrative only and are not intended to be all inclusive.)

• Supervise, mentor, and evaluate a team of Human Services Clerks, Lead Eligibility Case Managers, and/or Eligibility Case Managers to ensure efficient, accurate and timely case processing and exceptional customer service.
• Provide coaching, support, and training to direct reports both in-person and virtually.
• Monitor workload distribution, performance metrics, timeliness standards, and quality assurance measures. Adjust workload and priorities as needed to ensure adherence with federal and state regulation.
• Review and approve eligibility determinations to ensure compliance with program rules, state regulations, and internal policies.
• Oversee staff performance and take timely corrective action, including evaluations, improvement plans, and formal discipline.
• Support staff in developing problem-solving skills, maintaining program knowledge, and adapting to procedural or regulatory changes.
• Facilitate team meetings, training sessions, and individual check-ins to promote communication, collaboration, and continuous improvement.
• Serve as a subject matter resource for complex cases related to SNAP, Medicaid, LTC, OAP, AND, TANF, and/or other assigned programs.
• Prepare for and represent the County in client administrative appeals, including gathering documentation, providing testimony, and ensuring compliance with state and federal requirements.
• Manage and resolve client escalations or complaints by assessing concerns, identifying solutions, and supporting staff in achieving timely resolution.
• Collaborate with internal partners, community partners, and state agencies to resolve issues, implement policy updates, and maintain operational consistency.
• Recruit and onboard new staff.
• Attend local, state and federal meetings.
• Support and uphold Douglas County’s mission, vision, values, and customer service standards.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION and/or EXPERIENCE

• High school graduate or GED is required. Associate or bachelor’s degree preferred.
• Four (4) years of experience determining eligibility for Supplemental Nutrition Assistance Program (SNAP), Medicaid, Long Term Care (LTC), Temporary Assistance to Needy Families (TANF), Old Age Pension (OAP), Aid to the Needy Disabled (AND), or similar programs is required.
• Experience using the Colorado Benefits Management System (CBMS)
• Previous leadwork or supervisory experience preferred
• A combination of education and experience may be considered.

CERTIFICATIONS, LICENSES, & REGISTRATIONS

• This position requires successful completion of a criminal background check including fingerprinting through a national database.
• Must complete all CBMS access training courses and all required program area certifications through the Colorado Staff Development Division within three (3) months of hire.

ADDITIONAL INFORMATION

Closing Date: 10/9/2026 4:59PM MST. Review of applications will begin immediately and continue until a suitable candidate is selected.

The job details outlined in thispostingmay represent amodifiedsummaryofthe fulljob description. For a full copy ofthe job description toview our job classifications.

In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.

Join a Team That Makes a Difference

Our Vision is a community that is resilient, adaptive, and offers every individual opportunity and hope for the future.

Our Mission is engaging and informing our community, while connecting to foundational services and support to facilitate and inspire change.

Our Core Values are: Integrity, Inclusion, and Empathy

During the interview process, candidates may be asked questions related to our Mission, Vision, and Values to help us understand how their experiences and approach align with our organizational culture.