Office/ Superior Days Associate

Douglas County, WI; Superior (WI); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Annual wage increase

Health/dental premiums 85%

HSA available

Wisconsin Retirement

Life Insurance

Paid time off

Public Student Loan Forgiveness

Job summary

Douglas County seeks an Office/ Superior Days Associate to provide office support and top‑notch customer service to County and City of Superior constituents. The role is full‑time (37.5 hours/week) with a wage range of $21.55–$23.25 per hour and a robust benefits package including health, dental, and PSLF employer contributions.

Responsibilities include answering calls, directing inquiries, scheduling, data entry, and maintaining office systems.

Qualifications

• High School diploma or equivalent required.
• Vocational/technical training in office support with 1–3 years of office experience or equivalent.
• Excellent telephone and customer service skills with the public, daily communications.

Responsibilities

• Serve as the primary point of contact for visitors, clients, and constituents via direct, phone, and email interactions.
• Collaborate with staff to ensure front office coverage when unavailable.
• Operate a multi-line telephone system and screen/direct calls.
• Take and relay messages and provide information to visitors and callers.
• Gathers, sorts, and distributes department mail and maintains calendars.
• Maintain and update information in computer systems, word processing, and spreadsheets.
• Prepare routine correspondence, forms, and meeting minutes as instructed.
• Assist with internal/external communications, newsletters, and documentation.
• Process payment authorizations and maintain department records.

Skills

Customer service

Telephone skills

Written communication

Computer skills

Team player

Education

High School diploma or equivalent

Vocational/technical training in office support

Tools

Windows

Microsoft Office

Phone system/Multiline

Job description

The Office/ Superior Days Associate provides office support and customer service to Douglas County and City of Superior Administration and its constituents.

Douglas County offers a competitive benefits package including but not limited to:

• Annual wage increase based on eligibility


• Paid, on-the-job training and advancement opportunities


• 85% county contribution to health and dental premiums


• Health Savings Account (HSA) available to all employees enrolled in the county's medical plan, with annual contributions provided by the employer and the health plan


• Wisconsin Retirement- One of the most well managed retirement systems in the nation- Contributions are paid according to current year rates set by WRS Employee Trust Fund. Refer to www.etf.wi.gov for further detail


• County-paid Life Insurance Policy – coverage equivalent to annual salary - affordable Supplemental, Additional, and Spousal/Dependent coverage available at employee’s expense


• Competitive paid time off including vacation, sick time, personal days and holidays


• Public Student Loan Forgiveness (PSLF) Employer

Full-time based on 37.5 hours/week; non-exempt; $21.55 - $23.25 per hour reflects the normal hiring range for 2026.

Douglas County is an Equal Opportunity and Aff…

• The core responsibility of this role is to serve as the primary point of contact, ensuring exceptional service and professional support to all visitors, clients, and constituents through direct, phone, and email interactions.


• Collaborates with other staff to ensure front office coverage when unavailable.


• Operates multi-line telephone system.


• Receives, screens, and directs telephone calls.


• Takes and relays messages.


• Provides information and guidance to visitors and callers.


• Provides follow-up on some technical information.


• Gathers, sorts, and distributes City and County department mail


• Assists department with basic county employees inquiries (i.e. submitted documents, collecting background checks, etc.)


• Manages the Douglas County storefront by communicating with vendor


• Refers visitors/clients to appropriate person or agency.


• Maintains appointment schedules and calendars.


• Enters and maintains information on several types of computer software, word-processing, records management, and spreadsheets.


• Type moderately difficult correspondence, memos, forms, reports, meeting minutes, agendas, and other materials, some of which may be confidential, from written and oral instructions.


• Develops and maintains internal and external communication materials, including newsletters, forms, and documentation, ensuring clarity, consistency, and up-to-date content.


• Updates lists and other department records.


• Performs payment authorization data entry.


• Assists in creating tests and surveys within the authorized systems


• Maintains departmental files (scanning, filing, sorting and file destruction according to policy guidelines).


• Assists other department personnel and supervisory personnel with various duties (i.e. print and assemble new hire binders, reference checks, interview scheduling, coordinates travel arrangements, as requested by supervisor).


• Orders office supplies and maintains office supply inventory.


• Maintains and updates written and computerized materials.


• Authorized to provide verbal verification of employment requests with ‘yes’ or ‘no’ responses and dates of employment


• Attends County HR Connections

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Must possess High School diploma or equivalent.


• Vocational/technical training in office support related field with 1-3 years of office experience or


• Any combination of education and experience that provides equivalent knowledge, skills and abilities.


• Excellent telephone and customer service skills with the ability to effectively communicate with the general public, orally and in writing, on a daily basis.


• Strong computer skills with a working knowledge of Windows and internet based computer programs and proficiency with Microsoft Office applications.


• Ability to work both independently and as part of a team.

Knowledge Required

• Requires the ability to process, calculate, compute, summate, and/or tabulate data and/or information.


• Ability to perform subsequent action in relation to these computational operations; requires the ability to provide guidance, assistance and/or interpretation to others, such as co-workers and the public, on how to apply policies, procedures and standards to specific situations;


• Ability to utilize a variety of advisory data and information such as computer software, operating manuals, department records, forms, ordinances, schedules, lists, procedures, guidelines and non-routine correspondence.


• Ability to communicate orally and in writing with department personnel, department visitors, county officials and the general public.


• Ability to perform addition, subtraction, multiplication and division.


• Ability to apply principles of rational systems.


• Ability to interpret instructions furnished in written, oral, diagrammatic or schedule form.


• Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objective;


• Ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against measurable or verifiable criteria.

Working Conditions

This job operates in a professional office environment and routinely uses standard office equipment, such as computers, phones, photocopiers, and fax machines.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Requires the ability to operate a variety of office equipment such as computer terminal, typewriter, telephone, fax machine, calculator/adding machine, computer printer, department audio/visual equipment, and photocopier; requires the ability to coordinate eyes, hands, feet and limbs in performing movements requiring moderate skill, such as typing; tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and pulling of objects weighing five to ten pounds. Tasks may involve extended periods of time at a keyboard or workstation; requires the ability to recognize and identify similarities or differences between characteristics of shapes and sounds associated with job-related objects, materials and tasks.

Testing Requirements

Testing may be administered to assess skills and abilities necessary to perform the essential duties of this position. Structured interview, references and/or background investigation.