IT Professional Asst (Part-time; NBE)

University of Georgia; Athens (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

University of Georgia is seeking an IT Professional Assistant for up to 20 hours per week in the Athens area. The part-time role supports enterprise systems, assists with documentation, and helps with outreach events. The position starts 11/16/2026 and offers a $14.30/hour wage.

The role is based in the Athens area and falls under the EITS-Client Services department. Applicants should be prepared to work Sunday afternoons during the posted schedule.

Qualifications

• First-tier technical support for enterprise-wide systems (e.g., MyID, UGAMail, eLC).
• Assist in maintaining internal knowledge resources and documentation.

Responsibilities

• First-tier Technical Support for faculty, staff, and students (75%).
• Technical Writer: manage knowledge resources and documentation (15%).
• Public Outreach: coordinate and volunteer for outreach events (10%).

Skills

First-tier support

Communication

Job description

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

Working Title

IT Professional Asst (Part-time; NBE)

Department

EITS-Client Services

Employment Type

Employee

Schedule

The hours are up to 20 hours a week, and 1:30 PM-6:30 PM on Sundays are required.

Salary

$14.30 per hour

Location

Athens Area

Start Date

11/16/2026

Equal Opportunity Employer Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail]).

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02. Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Duties / Responsibilities

• First-tier Technical Support: Provides 1st-tier technical support for UGA faculty, staff, and students for enterprise-wide systems (such as MyID, UGAMail, eLC, etc). Facilitate communication between Help Desk personnel and higher tier consultants on complex technical issues. Serve as natural escalation point for complex technical issues that other first tier support agents cannot resolve. (75%)
• Technical Writer: Assists in managing maintenance, development of internal and external knowledge resources (i.e. the EITS Help Desk website and internal documentation). (15%)
• Public Outreach: Facilitate the coordination of and volunteer for EITS public outreach events including the Computer Health and Security Fair and summer orientation. (10%)