IT Help Desk Assistant - Part-Time Onsite

University of Georgia; Athens (OH); On-site; USD 16,000 - 23,000; Part time

Job summary

The University of Georgia in Athens area is seeking an IT Professional Assistant for a part-time, on-site role within the EITS-Client Services team. The position supports UGAMail, MyID, eLC and other applications, primarily via phone, chat, tickets and walk-ins.

Hours up to 20 per week, with Sundays 1:30 PM to 6:30 PM required. This non-exempt, non-sponsoring role emphasizes reliable customer service and strong communication in a university setting.

Qualifications

• Knowledge of IT processes, functions, best practices and procedures.
• Excellent written and verbal communication skills and critical thinking skills.

Responsibilities

• The EITS Help Desk provides tier 1 support to University of Georgia Faculty, Staff, and Students on a variety of EITS products.
• This position will be a public facing support personnel. It will include engagement through phone, chats, tickets, and walk-ins.

Job description

The University of Georgia in Athens area is seeking an IT Professional Assistant for a part-time, on-site role within the EITS-Client Services team. The position supports UGAMail, MyID, eLC and other applications, primarily via phone, chat, tickets and walk-ins.

Hours up to 20 per week, with Sundays 1:30 PM to 6:30 PM required. This non-exempt, non-sponsoring role emphasizes reliable customer service and strong communication in a university setting.