IT Professional Asst (Part-time; NBE)

Georgia 4-H; Athens (GA); On-site; USD 16,000 - 23,000; Part time

Job summary

University of Georgia is seeking an IT Professional Assistant for a part-time, on-site role supporting enterprise systems for faculty, staff and students. The position involves handling phone, chat, tickets, and walk-ins, and contributes to documentation and public outreach.

The ideal candidate has strong IT process knowledge, excellent communication, and the ability to work in a team with a customer-focused mindset. Sundays shifts are required.

Qualifications

• Knowledge of IT processes, best practices and procedures.
• Excellent written and verbal communication skills and critical thinking.
• Public-facing support experience or willingness to interact with faculty, staff and students.

Responsibilities

• Provide 1st-tier technical support for enterprise-wide systems (e.g. UGAMail, MyID, eLC) for faculty, staff and students.
• Assist in managing maintenance and development of internal/external knowledge resources (Help Desk site and docs).
• Coordinate public outreach events and participate in related activities.

Skills

IT processes

Communication

Critical thinking

Tools

UGAMail

MyID

eLC

Job description

Posting Details

Position Details

Posting Number G/R34974P Working Title IT Professional Asst (Part-time; NBE) Department EITS-Client Services

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department

College/Unit/Department website Employment Type Employee Additional Schedule Information

Hours and Schedule

The hours are up to 20 hours a week, and 1:30 PM–6:30 PM on Sundays are required.

Salary and Dates

Advertised Salary $14.30 per hour Anticipated Start Date 11/16/2026 Posting Date 10/23/2026 Closing Date Open Until Filled Yes Special Instructions to Applicants

Special Instructions to Applicants

• Please provide name and contact information for three professional references
• This is a part time onsite position
• This position is not eligible for work authorization sponsorship

Location of Vacancy

Athens Area EOO Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR [e-mail].

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Duties & Responsibilities

First-tier Technical Support

Provides 1st-tier technical support for UGA faculty, staff, and students for enterprise-wide systems (such as MyID, UGAMail, eLC, etc). Facilitate communication between Help Desk personnel and higher tier consultants on complex technical issues. Serve as natural escalation point for complex technical issues that other first tier support agents cannot resolve.

Percentage of time 75

Technical Writer

Assists in managing maintenance, development of internal and external knowledge resources (i.e. the EITS Help Desk website and internal documentation).

Percentage of time 15

Public Outreach

Facilitate the coordination of and volunteer for EITS public outreach events including the Computer Health and Security Fair and summer orientation.

Percentage of time 10

Position Details

Position Information

Classification Title Temporary Technical Paraprofessional FLSA Non-Exempt UGA Job Code FTE 0.49 Minimum Qualifications Position Summary

The EITS Help Desk provides tier 1 support to University of Georgia Faculty, Staff, and Students on a variety of EITS products. These products include UGAMail, MyID, eLC, UGA and several other applications. This position will be a public facing support personnel. This will include engagement through phone, chats, tickets, and walk-ins.

Relevant/Preferred Education, Experience, Licensure, Certification in Position Knowledge, Skills, Abilities and/or Competencies

Knowledge of IT processes, functions, best practices and procedures. Excellent written and verbal communication skills and critical thinking skills.

Physical Demands

Sitting at PC workstation for protracted periods using keyboards, mouse, and telephone.

Is this a Position of Trust?

Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Is driving a requirement of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Contact Information

Recruitment Contact

Recruitment Contact Name Jacob Thaxton Recruitment Contact Email [e-mail] Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume/CV
• List of References with Contact Information

Optional Documents

• Other Documents #1