Public-Facing COA Receptionist & Assistant (Full-Time)

Stoughton; Stoughton (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

The Town of Stoughton is seeking a full-time, benefited Council on Aging Receptionist/Assistant. The role involves greeting visitors, handling tasks at the main desk, and multi-tasking in a busy environment.

Responsibilities include signing seniors up for activities, collecting payments, answering calls, resolving customer service issues, and coordinating with van drivers. A high school diploma and public-facing experience are required.

Qualifications

• High School Diploma or equivalent is required.
• Strong customer service and public-facing interaction skills.
• Proficiency with Word and Excel is expected.
• Ability to interact positively with seniors and the general public.

Responsibilities

• Greet visitors at the main desk window and handle tasks.
• Sign seniors up for activities and collect payments.
• Answer phone calls and address customer service issues.
• Provide information and resources to the public and staff.
• Communicate with van drivers who may be on the road.

Skills

Customer service

Communication skills

Multitasking

Computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

The Town of Stoughton is seeking a full-time, benefited Council on Aging Receptionist/Assistant. The role involves greeting visitors, handling tasks at the main desk, and multi-tasking in a busy environment.

Responsibilities include signing seniors up for activities, collecting payments, answering calls, resolving customer service issues, and coordinating with van drivers. A high school diploma and public-facing experience are required.