Front Desk Assistant

Town of Cohasset; Cohasset (MA); On-site; USD 24,000 - 28,000; Part time

Job summary

The Town of Cohasset is seeking a friendly and organized Front Desk Assistant to join the Community Services Department at Willcutt Commons. This part-time role supports daily operations, greets visitors, and provides essential administrative assistance.

Reporting to the Director of Elder Affairs, you will manage front desk tasks, scheduling, and MSC check-ins for programs and meals, while ensuring a welcoming environment for residents and staff.

Qualifications

• Data entry and computer applications proficiency including Microsoft Word and Excel.
• Six months of experience in an office setting.

Responsibilities

• Answer calls, check voicemail, direct inquiries to staff.
• Manage appointment scheduling for activities and services.
• Maintain an organized front desk and stocked materials.
• Perform filing, data entry, and correspondence tasks.
• Offer tours of the building to visitors.
• Assist with opening procedures and coffee setup.
• Maintain cleanliness of the main living area.
• Check in patrons using MSC scan card system for classes and meals.
• Process patron payments per procedures.
• Ensure new patrons complete registration paperwork.
• Issue replacement MSC scan cards.
• Perform other duties as assigned.

Skills

Data entry

Microsoft Word

Microsoft Excel

Customer service

Education

Six months office experience

Job description

TOWN OF COHASSET

FRONT DESK ASSISTANT – COMMUNITY SERVICES

Part-Time, 19 Hours Per Week | $17.60- $20.25 per hour

The Town of Cohasset is seeking a friendly, organized, and service-oriented individual to join the Community Services Department as a Front Desk Assistant at Willcutt Commons.

Position Overview:

Reporting to the Director of Elder Affairs, the Front Desk Assistant serves as a primary point of contact at Willcutt Commons, warmly greeting visitors, residents, and staff while providing essential administrative support. This position plays an important role in maintaining the welcoming environment and supporting the daily operations and overall success of the department.

Key Responsibilities:

• Answer phone calls, check voicemail, respond to inquiries, and direct calls to the appropriate staff members.

• Manage appointment scheduling for activities and services offered at the center.

• Maintain an organized front desk area and ensure materials are well-stocked.

• Perform administrative tasks, including filing, data entry, and managing correspondence.

• Offer tours of the building to new visitors.

• Assist with opening procedures, including coffee setup.

• Regularly check the main living room to maintain cleanliness and appearance.

• Manage daily patron check-ins and activity sign-ins at the front desk kiosk using the My Senior Center (MSC) scan card system, including checking individuals in for classes, lunch, and other programs.

• Collect and process patron payments in accordance with established procedures.

• Ensure new patrons complete the required registration paperwork.

• Issue replacement My Senior Center scan cards for lost or misplaced cards.

• Perform other related duties as assigned.

Qualifications:

The ideal candidate will be organized, dependable, and customer-service oriented, with the ability to create a welcoming environment for visitors and residents. Strong attention to detail and the ability to manage multiple responsibilities in a fast-paced environment are important to success in this position.

Minimum Qualifications:

• At least six months of experience in an office setting.

• Proficiency in data entry and computer applications, including Microsoft Word and Microsoft Excel.

• Ability to maintain a professional, courteous, and engaging demeanor when interacting with older adults and staff.

Preferred Qualifications:

• Experience working in a senior services or human services environment.

• Demonstrated ability to manage multiple tasks efficiently in a dynamic office setting.

Compensation & Benefits:

This is a part-time position classified as Grade PT-2, with an hourly rate of $17.60- $20.25 per hour.

The position is scheduled for 19 hours per week, Monday through Thursday, 8:30 AM – 1:15 PM.

The Town of Cohasset offers a competitive compensation package.

The Town of Cohasset is committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable federal, state, and local laws governing non-discrimination in employment. The Town provides reasonable accommodation for qualified individuals with disabilities to enable them to perform the essential functions of their positions. Applicants requiring reasonable accommodation in the application or selection process are encouraged to contact the Human Resources Department at [e-mail].

The Town of Cohasset is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local law.

All offers of employment are conditional upon the satisfactory completion of a Criminal offense record inquiry ( CORI check), pre-employment DOT physical examination, drug test & all other background checks where required.