Receptionist - COA Assistant

Stoughton; Stoughton (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

The Town of Stoughton is seeking a full-time, benefited Council on Aging Receptionist/Assistant. The role involves greeting visitors, handling tasks at the main desk, and multi-tasking in a busy environment.

Responsibilities include signing seniors up for activities, collecting payments, answering calls, resolving customer service issues, and coordinating with van drivers. A high school diploma and public-facing experience are required.

Qualifications

• High School Diploma or equivalent is required.
• Strong customer service and public-facing interaction skills.
• Proficiency with Word and Excel is expected.
• Ability to interact positively with seniors and the general public.

Responsibilities

• Greet visitors at the main desk window and handle tasks.
• Sign seniors up for activities and collect payments.
• Answer phone calls and address customer service issues.
• Provide information and resources to the public and staff.
• Communicate with van drivers who may be on the road.

Skills

Customer service

Communication skills

Multitasking

Computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Job Opportunities

INTERNAL POSTING OCTOBER 9, 2026 - OCTOBER 19, 2026

Town of Stoughton

Wanted:

The Town of Stoughton is seeking qualified candidates for the fulltime, benefited, union position of Council on Aging Receptionist\\ Assistant.

Duties and Responsibilities include but are not limited to:

The receptionist's position is a public facing position and involves greeting people at the main desk window and handling specific tasks. This role can be very busy at times and involves multi-tasking. Some of the duties including signing seniors up for various activities, collecting money, answering phone calls, handling \"customer service\" issues, providing resources, and communicating with our van drivers who may be on the road.

Qualifications:

High School Degree or equivalent and m inimum of two years of experience working with the public. Working knowledge and skill in the operation of computers (Word/Excel), Knowledge of existing social services helpful, Ability to interact in a positive and effective manner with senior citizens, employees, and the general public, Ability to communicate effectively, Ability to execute oral and written instructions in a precise manner, Courtesy, tact and sensitivity to the elderly and people with disabilities, Excellent employee relations and public relations skills, and ability to handle multiple tasks.

Special Requirements

Fulfillment of COA training requirements, including CPR and First Aid certification, and Satisfactory pre-employment physical exam, drug testing, and CORI check.

The Town of Stoughton is committed to the ongoing pursuit of strategic diversity initiatives that help to position diversity, equity, and inclusion as central to municipal and community-wide excellence in the town. In doing so, Stoughton strives for a