Public-Facing Administrative Specialist

Polk County, IA; Des Moines (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

Polk County is seeking an Administrative Support Specialist to perform a broad range of administrative, technical support, and office management duties under general supervision. The role requires a solid understanding of the department's mission, rules, regulations, goals, and services, with significant public contact.

Responsibilities include handling inquiries, preparing reports and documents, coordinating meetings, maintaining records, and applying program policies while exercising

Qualifications

• High school diploma or equivalent required.
• Three years of progressive office experience required.
• Any equivalent combination of training and experience.
• Associate degree preferred.
• Bi-lingual English/Spanish preferred.

Responsibilities

• Serves as the primary point of contact for public inquiries, providing information and assisting with forms and documents.
• Composes, processes, and distributes reports, correspondence, and complex records per policies.
• Organizes meetings, prepares agendas, takes minutes, and maintains room scheduling.
• Maintains records and files, issues case numbers, and processes fees and notices per regulations.
• Interprets policies and guides staff and the public, exercising independent judgment.
• Collaborates with team members to support workflow and departmental initiatives.
• Performs related duties as assigned.

Skills

Policy knowledge

Organizational skills

Multitasking

Written and verbal communication

Mathematical calculations

Public/customer service

Team collaboration

Light lifting up to 25 lbs

Education

High school diploma or equivalent

Associate's Degree preferred (Business Admin / Communications or related)

Bi-lingual English/Spanish preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Polk County is seeking an Administrative Support Specialist to perform a broad range of administrative, technical support, and office management duties under general supervision. The role requires a solid understanding of the department's mission, rules, regulations, goals, and services, with significant public contact.

Responsibilities include handling inquiries, preparing reports and documents, coordinating meetings, maintaining records, and applying program policies while exercising