Public Records & Administrative Specialist

Polk County; Des Moines (IA); Presencial; USD 38.000 - 58.000; Jornada completa

Descripción de la vacante

Polk County is seeking an Administrative Support Specialist to handle public inquiries, coordinate activities, and maintain records. The role requires strong communication, organizational skills, and the ability to manage multiple tasks in a dynamic public-service environment.

The position emphasizes accurate data processing, document preparation, and support for departmental initiatives, with substantial public contact and collaboration with county staff.

Formación

• High school diploma or equivalent required. Associates degree preferred.
• Three years of progressive office support or clerical experience.
• Any equivalent combination of training and experience acceptable.
• Bilingual English/Spanish preferred.

Responsabilidades

• Serve as primary contact for public inquiries and provide program information.
• Prepare, process, and distribute reports, packets, and records per policy.
• Organize meetings, prepare agendas, take minutes, and track follow-ups.
• Maintain and manage a variety of records, fees, licenses, and docket items.
• Interpret policies and provide staff/public guidance with independent judgment.
• Collaborate with team members to support departmental initiatives.
• Performs related duties as assigned.

Conocimientos

Public inquiries handling

Verbal & written communication

Organizational abilities

Multitask management

Collaboration

Bilingual (English/Spanish) preferred

Educación

High school diploma or equivalent

Associate's Degree preferred (Business Admin/Comm Studies or related)

Herramientas

Microsoft Word

Microsoft Excel

Records management software

Descripción del empleo

Polk County is seeking an Administrative Support Specialist to handle public inquiries, coordinate activities, and maintain records. The role requires strong communication, organizational skills, and the ability to manage multiple tasks in a dynamic public-service environment.

The position emphasizes accurate data processing, document preparation, and support for departmental initiatives, with substantial public contact and collaboration with county staff.