Front Desk & Records Specialist – Child Support

Harnett County; Lillington (NC); On-site; USD 35,000 - 42,000; Full time

Job summary

Harnett County's Child Support Office seeks an Office Assistant IV to support locating non-custodial parents, establishing paternity, and enforcing support orders. The role provides clerical support, data entry, record management, public contact, and office operations in a busy agency setting.

Responsibilities include front desk duties, greeting clients, scheduling interviews, processing documents, data entry into ACTS, mail handling and filing.

Qualifications

• Graduation from high school and knowledge, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.
• Equivalent combination of training and experience may be considered.

Responsibilities

• 25% Public Contact: front desk receptionist, greet customers, process interviews, and direct callers to the appropriate personnel.
• 40% Records and Reports: data entry into ACTS, pull court records, prepare deposits, and manage reports and filing.
• 10% Court Processing: ensure legal documents are processed, assemble packets, and log docket activity.
• 10% Office Equipment Operation and Filing: prepare documents, use MS Office, maintain filing, and coordinate LAN security forms.
• 15% Mail Processing: open, stamp, and distribute mail; manage outgoing mail and assist with emergencies as needed.
• This role may perform other duties as assigned, including shelter management during emergencies.

Skills

Data entry

Microsoft Office

Public contact

Office administration

Multitasking

Communication skills

Education

High school diploma

1 year office/secretarial experience

Tools

ACTS

LAN coordination

Job description

Harnett County's Child Support Office seeks an Office Assistant IV to support locating non-custodial parents, establishing paternity, and enforcing support orders. The role provides clerical support, data entry, record management, public contact, and office operations in a busy agency setting.

Responsibilities include front desk duties, greeting clients, scheduling interviews, processing documents, data entry into ACTS, mail handling and filing.