Public Events & Visitor Experience Lead

One Federal Solution; New London (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

One Federal Solution in New London, CT seeks an experienced Visitor and Event Coordinator to manage public programs, visitor experiences, and front-of-house operations for a federal client. You will coordinate events, schedules, vendor relations, and on-site logistics, including evenings and weekends.

The role requires hospitality or visitor services background, strong customer service, and the ability to handle fast-paced environments while ensuring accessibility and safety compliance.

Qualifications

• Bachelor’s degree in Hospitality Management, Public Relations, Marketing, or a related field.
• Two to four years of experience in event planning, hospitality, or front-of-house operations.
• Proficiency with Microsoft Office, event registration systems, and scheduling software.
• Experience managing visitor flow, crowd control, and ADA accessibility.
• Experience sourcing, coordinating, and supervising third-party event vendors.
• Familiarity with fire codes, occupancy restrictions, safety regulations, or similar event requirements.
• Experience collecting, tracking, and utilizing visitor or customer feedback.
• Excellent customer service, organizational, communication, and problem-solving skills.
• Ability to remain composed in fast-paced public-facing environments.
• Ability to support evening and weekend events.
• Must be able to successfully complete required Federal background and suitability screening.

Responsibilities

• Coordinate public programs, events, and recurring operational activities.
• Develop event schedules, run-of-show documents, layouts, and logistical plans.
• Coordinate physical event setup, transitions, and teardown.
• Serve as an on-site point of contact during evening and weekend events.
• Coordinate visitor flow and help manage competing event and daily operational schedules.
• Support crowd control, accessibility, safety, and facility requirements.
• Coordinate and oversee third-party event vendors.
• Maintain event and institutional calendars.
• Track authorized event costs, vendor invoices, and cost-allocation documentation.
• Collect and analyze visitor surveys and feedback.
• Translate visitor feedback into actionable improvements to the guest experience.
• Support frontline guest-service activities and staff preparation.
• Coordinate complex events involving multiple internal and external stakeholders.

Skills

Customer service

Communication

Problem-solving

Time management

Organizational skills

Education

Bachelor’s degree in Hospitality Management, Public Relations, Marketing, or a related field

Tools

Microsoft Office

Event registration systems

Scheduling software

Job description

One Federal Solution in New London, CT seeks an experienced Visitor and Event Coordinator to manage public programs, visitor experiences, and front-of-house operations for a federal client. You will coordinate events, schedules, vendor relations, and on-site logistics, including evenings and weekends.

The role requires hospitality or visitor services background, strong customer service, and the ability to handle fast-paced environments while ensuring accessibility and safety compliance.