Museum Programs & Operations Manager

One Federal Solution; New London (CT); On-site; USD 100,000 - 140,000; Full time

Job summary

One Federal Solution is seeking an experienced Program Manager to lead a Federal Government contract in New London, Connecticut. The role oversees day-to-day contractor leadership, workforce supervision, quality control, contract administration, and liaison with Government stakeholders.

The ideal candidate brings extensive leadership experience in museum, cultural, or nonprofit settings and a proven track record managing personnel, budgets, and public-facing programs.

Qualifications

• Bachelor’s or Master’s degree in Museum Studies, Art History, Business Administration, Public Administration, or a related field.
• 7+ years of progressively responsible leadership experience in a museum, cultural institution, public attraction, or similar nonprofit environment.
• 3+ years of experience managing budgets and personnel.
• Experience with personnel and performance management.
• Familiarity with museum operations, registration, collections care, exhibition production, and facility management.
• Experience planning and monitoring operating budgets and labor expenditures.
• Experience with recruitment, workforce management, and employee performance.
• Ability to translate strategic objectives into actionable work plans and KPIs.
• Strong leadership, communication, organizational, and stakeholder-management skills.
• Must pass Federal background and suitability screening.

Responsibilities

• Provide day-to-day leadership and oversight of contractor personnel and operational support activities.
• Direct and supervise personnel supporting administration, visitor services, volunteer coordination, education, IT/AV, exhibit maintenance, and event support.
• Serve as the primary contractor liaison with Government stakeholders regarding performance and operational requirements.
• Manage staffing, scheduling, performance, and workforce coverage to support operational requirements.
• Manage contractor invoicing, staffing costs, performance records, and related contract administration activities.
• Develop, maintain, and implement SOPs for contractor-supported functions.
• Support property accountability and inventory activities.
• Participate in transition meetings, performance reviews, and other Government meetings.
• Monitor operational performance and support the development and tracking of performance measures and KPIs.
• Support risk management, issue resolution, and operational continuity.
• Foster effective communication and collaboration across operational, administrative, technical, and public-facing teams.

Skills

Leadership

Budget management

Personnel management

KPIs

Stakeholder management

Program management

Education

Bachelor's or Master’s degree in Museum Studies/Art History/Business/Public Administration

Job description

One Federal Solution is seeking an experienced Program Manager to lead a Federal Government contract in New London, Connecticut. The role oversees day-to-day contractor leadership, workforce supervision, quality control, contract administration, and liaison with Government stakeholders.

The ideal candidate brings extensive leadership experience in museum, cultural, or nonprofit settings and a proven track record managing personnel, budgets, and public-facing programs.