Museum Visitor Experience & Events Lead

West 4th Strategy; New London (CT); On-site; USD 60,000 - 70,000; Full time

Job summary

National Coast Guard Museum in New London, CT seeks a Visitor & Event Coordinator to manage visitor experience metrics, front-of-house logistics, and execute museum, community, and military events. You will produce run of show documents and supervise setup/teardown, serving as the on-site contact during evenings and weekend events to ensure safety and guest satisfaction.

Requirements include a bachelor’s degree and 2–4 years in event planning or front-of-house museum operations, plus proficiency

Qualifications

• Bachelor's degree or equivalent in a related field.
• 2–4 years of experience in event planning, hospitality, or front of house museum operations.
• Proficiency in Microsoft Office, event registration systems, and scheduling software.
• Experience managing visitor flow, crowd control, and ADA compliance.
• Experience sourcing, negotiating, and supervising third party event vendors such as caterers, AV, florists, and rentals.
• Familiarity with local fire codes, occupancy restrictions, and safety regulations.
• Experience gathering, tracking, and translating visitor feedback into actionable experience improvements.

Responsibilities

• Coordinates approved museum public programs, recurring operations, and authorized events, including coordination with the National Coast Guard Museum Association.
• Tailors event and visitor support plans to participant demographics within approved budget, space, safety, staffing, and policy parameters.
• Produces comprehensive run of show documents, layout designs, and scheduling parameters, and supervises physical setup, transition, and teardown of equipment.
• Acts as the primary on site point of contact during evening and weekend events, enforcing building protocols such as prohibiting food and drink in gallery spaces, and establishes SOPs for these procedures.
• Deconflicts scheduling between daily gallery visitors and private or public events.
• Executes, collects, and analyzes visitor surveys to pinpoint areas of friction.
• Ensures frontline guest service teams effectively promote museum and USCG historical messaging.
• Tracks authorized event costs, vendor invoices, and cost allocation documentation.
• Maintains the master institutional calendar.

Skills

Public events coordination

Visitor experience management

Vendor negotiation

Project planning

ADA compliance

Education

Bachelor's degree in hospitality management, public relations, marketing, or a related field

Tools

Microsoft Office

Event registration systems

Scheduling software

Job description

National Coast Guard Museum in New London, CT seeks a Visitor & Event Coordinator to manage visitor experience metrics, front-of-house logistics, and execute museum, community, and military events. You will produce run of show documents and supervise setup/teardown, serving as the on-site contact during evenings and weekend events to ensure safety and guest satisfaction.

Requirements include a bachelor’s degree and 2–4 years in event planning or front-of-house museum operations, plus proficiency