Museum Visitor Experience & Events Lead

FWI (FedWriters, Inc.); New London (CT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Long-term Disability Insurance

Life Insurance

401(k) Plan

Holiday Pay

Paid Time Off

Job summary

FWI (FedWriters, Inc.) is seeking a Visitor Experience & Events Coordinator to support the National Coast Guard Museum in New London, CT. You will run front-of-house operations and museum events, planning and executing community, public, and military programs while ensuring a safe, smooth guest experience.

The role is on-site at the National Coast Guard Museum with evening and weekend events, no travel required.

Qualifications

• Bachelor's degree in hospitality management, public relations, marketing, or a related field.
• 2+ years in event planning, hospitality, or museum front-of-house operations.
• Proficiency with Microsoft Office, event registration systems and scheduling software.
• Ability to pass a federal Tier 1 Public Trust background investigation.

Responsibilities

• Plan and run public programs and events, from run-of-show documents to setup and teardown.
• Act as on-site lead during evening and weekend events and enforce gallery protocols.
• Source and supervise event vendors such as caterers, AV, florists and rentals.
• Balance daily visitor flow with events and maintain the master calendar.
• Collect and analyze visitor surveys and turn feedback into improvements.
• Train frontline guest-service staff.

Skills

Customer service

Event planning

Vendor management

Education

Bachelor's degree

Tools

Microsoft Office

Event registration systems

Scheduling software

Job description

FWI (FedWriters, Inc.) is seeking a Visitor Experience & Events Coordinator to support the National Coast Guard Museum in New London, CT. You will run front-of-house operations and museum events, planning and executing community, public, and military programs while ensuring a safe, smooth guest experience.

The role is on-site at the National Coast Guard Museum with evening and weekend events, no travel required.