Public DMV Customer Care Specialist - Remote

Commonwealth of Pennsylvania; Upper Leacock Township (PA); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Commonwealth of Pennsylvania, through PennDOT, is seeking a Customer Service Representative to support driver licensing, motor vehicle services, REAL ID, and related programs. The role involves responding to inquiries, researching records, and resolving issues with professional, courteous communication.

The position offers full-time hours (8:00 AM–5:00 PM, Mon–Fri) with potential telework after a probationary period. Training may require travel to Harrisburg, PA.

Qualifications

• Minimum experience: clerical/administrative background.
• Ability to interpret laws, regulations, and procedures.
• Proven written and verbal communication skills.

Responsibilities

• Assist customers via phone, email, and online inquiries.
• Research records to provide accurate information and guidance.
• Resolve problems and offer appropriate solutions.

Skills

Customer service

Communication

Problem solving

Microsoft Word

Microsoft Excel

Outlook email

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Commonwealth of Pennsylvania, through PennDOT, is seeking a Customer Service Representative to support driver licensing, motor vehicle services, REAL ID, and related programs. The role involves responding to inquiries, researching records, and resolving issues with professional, courteous communication.

The position offers full-time hours (8:00 AM–5:00 PM, Mon–Fri) with potential telework after a probationary period. Training may require travel to Harrisburg, PA.