Part-Time Member Services Specialist (Notary & PennDOT)

Aaa Central Penn; Harrisburg (Dauphin County); On-site; USD 22,000 - 26,000; Part time

Job summary

AAA Central Penn is seeking a Part-Time Branch Customer Service Specialist in Harrisburg. You will greet members, provide personalized support, and help with memberships, renewals, and account updates in a friendly, fast-paced environment.

This role offers meaningful, face-to-face interactions in the local community and opportunities to grow within the organization. Location: Harrisburg, PA; hours are limited to part-time shifts.

Qualifications

• High school diploma or equivalent.
• Customer service or sales experience is a plus.
• Willing to become a Notary Public in PA within 12 months (we'll guide you through it).
• Ability to pass a PA State Police background check for PennDOT services.

Responsibilities

• Deliver outstanding customer service by greeting members warmly and providing personalized support in a fast-paced branch environment.
• Drive membership growth and retention by assisting with new memberships, renewals, and account updates.
• Handle everyday member services, including maps, TripTiks, EZPass, and retail merchandise transactions.
• Provide specialty services such as passport photos, International Driving Permits, and foreign currency.
• Expand your skillset by becoming a Notary Public (AAA covers the process and support).
• Complete PennDOT services, including title transfers, registration, and licensing transactions.
• Connect members to the right solutions by referring them to AAA Travel Advisors and Insurance Agents.
• Promote AAA products and services by identifying opportunities to enhance the member experience.
• Maintain AAA's high standards of service excellence, ensuring every interaction is positive and professional.

Skills

Customer service experience

Strong communication skills

Notary public (PA) preparation

Education

High school diploma or equivalent

Job description

AAA Central Penn is seeking a Part-Time Branch Customer Service Specialist in Harrisburg. You will greet members, provide personalized support, and help with memberships, renewals, and account updates in a friendly, fast-paced environment.

This role offers meaningful, face-to-face interactions in the local community and opportunities to grow within the organization. Location: Harrisburg, PA; hours are limited to part-time shifts.