Driver Licensing Center Associate - Exams & Customer Service

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 40,000 - 50,000; Full time

Job summary

The Commonwealth of Pennsylvania's Department of Transportation, Lancaster East Driver License Center, seeks a Driver License Examiner Assistant to support daily operations, assist customers, process applications, verify IDs, and administer testing services.

This role combines customer service, regulatory compliance, and data entry to deliver driver licensing services accurately and efficiently. Overtime and travel may be required; telework is not available for this position. Full-time schedule.

Qualifications

• One year of experience obtaining, evaluating, and providing information to the public.

Responsibilities

• Assist customers, explain licensing services, distribute forms and informational materials, and respond to questions and concerns
• Examine identification documents and review application information to help prevent fraud and identity theft
• Administer standardized knowledge exams and conduct vision screenings for license applicants
• Enter customer information, application details, and test results into online licensing systems
• Provide information about renewals, duplicates, transfers, motorcycle licenses, CDL requirements, restrictions, and endorsements
• Follow REAL ID requirements, fee waiver guidelines, customer service policies, and workplace safety procedures

Skills

Customer service

Public interaction

Regulatory compliance

Job description

The Commonwealth of Pennsylvania's Department of Transportation, Lancaster East Driver License Center, seeks a Driver License Examiner Assistant to support daily operations, assist customers, process applications, verify IDs, and administer testing services.

This role combines customer service, regulatory compliance, and data entry to deliver driver licensing services accurately and efficiently. Overtime and travel may be required; telework is not available for this position. Full-time schedule.