Public Counter Supervisor

California Franchise Tax Board; Sacramento (CA); On-site; USD 90,000 - 118,000; Full time

Job summary

California Franchise Tax Board in Sacramento seeks a Public Counter Supervisor to lead daily operations, improve customer service, and coach staff in a fast-paced public service environment.

The role focuses on planning, staffing, training, and aligning team activities with broader bureau goals. In-office, permanent full-time position in the Sacramento Field Office with competitive state salary.

Qualifications

• Experience leading public-facing operations and staff in a government setting.
• Ability to develop procedures and deliver staff training.
• Strong interpersonal skills with cross-team collaboration.

Responsibilities

• Plan, organize, and oversee daily operations of the Public Counter.
• Develop procedures and deliver training to ensure exceptional customer service.
• Allocate staff and resources to meet team and program objectives.
• Collaborate with stakeholders—from business customers to executive leadership.
• Foster a positive, productive, and customer-centered work environment.
• Support bureau and division goals while maintaining service standards.

Skills

Leadership

Communication

Organizational skills

Stakeholder collaboration

Decision making

Coaching & development

Job description

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

Are you a people-focused leader with strong organizational skills and a passion for public service? Do you thrive in fast-paced environments where every day brings new challenges and opportunities?

If so, the Sacramento Field Office has an exciting opportunity for you!

We are seeking a dynamic, forward-thinking professional to serve as the Public Counter Supervisor in our Sacramento Field Office.

In this key leadership role, and under the general direction of the Program Manager, you will be an essential member of the Field Management Team where you will:

• Plan, organize, and oversee daily operations of the Public Counter.
• Develop procedures and deliver training to ensure exceptional customer service.
• Allocate staff and resources to meet team and program objectives.
• Collaborate with a wide range of stakeholders—from business customers to executive leadership.
• Foster a positive, productive, and customer-centered work environment.
• Support bureau and division goals while maintaining excellent service standards.

You will work closely with the Collection Supervisor, Program Manager, Regional Manager, Assistant Bureau Director, and Bureau Director to ensure your team’s efforts align with broader organizational strategies and priorities.

If you're ready to lead a high-impact operation and make a meaningful difference for the public we serve, this could be your next great adventure.

Position(s) is located in the Sacramento Field Office.

Additional Positions May Become Available (eRPA 2627-00127).

You will find additional information about the job in the Duty Statement.

Duty Statement

Position Details

Job Code #

JC-536556

Position #(s)

564-657-4358-XXX

Working Title

Public Counter Supervisor

Classification

ADMINISTRATOR I, FRANCHISE TAX BOARD

$8,056.00 - $10,583.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions

Multiple

Work Location

Sacramento County

Telework

In Office

Job Type

Permanent, Full Time

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements".

We encourage you to apply regardless if you meet 100% of the skills below. Please highlight your knowledge, skills, and experience related to these desirable qualifications in your application package:

• Involvement in a diversity of activities, program areas, and/or positions that have provided you with a greater understanding and appreciation for the broader perspective of the department/enterprise
• Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, and being trusting and supportive
• Strong leadership skills, including the ability to inspire, motivate, mentor and build teams
• Working knowledge of the Accounts Receivable Management (ARM) Division programs including proactive and reactive collections
• Experience in making determinations based on interpreting or applying provisions of the tax laws
• Knowledge of project management techniques and methodologies
• Experience working in a fast-paced environment with competing deadlines
• Knowledge of Taxpayer Information (TI), Business Entities Tax Systems (BETS), Enterprise Tax Systems (ETS) and other Franchise Tax Board (FTB) information systems
• Willingness to adjust work schedule to meet operational needs
• Demonstrated excellent interpersonal skills and ability to work collaboratively with all levels of staff and management department-wide
• Demonstrated ability to manage change, priorities, and deadlines, and make effective decisions
• Ability to effectively present ideas and information both orally and in writing
• Supervisory experience and/or lead experience
• Experience providing feedback and developing staff
• Independent and self-motivated with an emphasis on getting the job done
• Demonstrated ability to manage and resolve conflicts
• Demonstrated flexible decision-making and creative problem solving skills
• Demonstrated experience communicating with internal and external stakeholders

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ftb.ca.gov

Human Resources Contact:

Classification & Hiring Unit

[phone]

Hiring Unit Contact:

Dana Tonge

[phone]

[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Reasonable Accommodation Unit

[phone]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Final Filing Date: 11/1/2026