COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD

State of California; California; Hybrid; USD 50,000 - 77,000; Full time

Job summary

State of California, Franchise Tax Board, in Oakland, CA, seeks a Compliance Representative Field Collector to manage delinquent PIT and BE accounts, perform field visits, educate taxpayers, and initiate collection actions.

You will work under supervision, handle multiple tasks, and ensure taxpayer rights are protected while adhering to applicable laws and guidelines. A valid California Driver's License is required, with occasional travel and a hybrid work arrangement.

Qualifications

• All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678).
• We encourage you to apply regardless if you meet 100% of the skills above. Please highlight your knowledge, skills, and experience related to these desirable qualifications in your application package.

Responsibilities

• Conducted field visits
• Initiate and respond to phone calls
• Educate taxpayers
• Initiate involuntary collection actions
• Ensure taxpayer rights are protected
• Negotiate payment arrangements

Skills

Communication skills

Analytical skills

Collections experience

Adaptability

Tools

Excel

Word

Job description

Job Posting:Compliance Representative Field Collector

JC-536218 -

JC-536218 - Compliance Representative Field Collector
COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD

$4,470.00 - $6,924.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/30/2026

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

Job Description and Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

The Oakland Field Office is looking for enthusiastic, self-motivated, critical thinkers with excellent communication skills to join our team!

As a Compliance Representative (CR), you will work under the direction of a Supervisor and be assigned an inventory of delinquent Personal Income Tax (PIT) and Business Entity (BE) accounts. You will effectively utilize your analytical skills to determine the best course of action to resolve each account effectively. As a CR, there are numerous tasks you will be responsible for completing in order to accomplish this objective, which includes, but is not limited to the following:

• Conducted field visits
• Initiate and respond to phone calls
• Educate taxpayers
• Initiate involuntary collection actions
• Ensure taxpayer rights are protected
• Negotiate payment arrangements

While performing your job duties, you will be required to adhere to the rules, laws, procedures, and guidelines directing account processing.

Appointment requires a valid California Driver's License (CDL) and proof of insurance, which must remain current throughout time of employment.

Position(s) is located in the following office location:

• Oakland, California

Additional positions may become available (eRPA 2627-00144).

You will find additional information about the job in the Duty Statement.

Working Conditions

If selected for the position, you may be required to work Monday through Friday, 8:00am to 5pm.

Travel required.

Appointment requires a valid California Driver's License (CDL) and proof of insurance, which must remain current throughout time of employment.

This position requires 4 or more days in the office per week. It is designated office-centered and may be eligible for some remote work based on departmental guidelines and operational need.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD

Compliance Representative Field Collector

Classification:

COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD $4,470.00 - $5,078.00A $4,610.00 - $5,496.00B $5,528.00 - $6,924.00C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Multiple

Work Location:

Alameda County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

Our mission is to help taxpayers file timely and accurate tax returns and pay the correct amount to fund services important to Californians.

FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce.

• The position(s) require(s) a valid California Drivers License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions.
• The position(s) require(s) a Background Investigation be cleared prior to being hired.

This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify.

CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.

**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD [phone].

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements".

We encourage you to apply regardless if you meet 100% of the skills above. Please highlight your knowledge, skills, and experience related to these desirable qualifications in your application package.

• Computer skills including Excel and Word applications
• Experience in collections
• Ability to exercise good judgment and tact
• Strong analytical skills
• Ability to adjust to changing priorities
• Excellent communication and interpersonal skills
• Strong organizational skills and the ability to handle multiple tasks
• Ability to demonstrate assertiveness, firmness and discretion in communications with the public
• Ability to assimilate date from multiple sources, identify relevant patterns of information, and develop a comprehensive and accurate picture of the situation

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ftb.ca.gov

Human Resources Contact:
Classification & Hiring Unit
[phone]

Hiring Unit Contact:
Jay Clark
[phone]
[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Reasonable Accommodation Unit
[phone]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug‑free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.