Compliance Representative Field Collector

California Franchise Tax Board; Alameda (CA); Hybrid; USD 50,000 - 77,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary bands

Job summary

California Franchise Tax Board in Alameda County seeks a Compliance Representative Field Collector to manage delinquent PIT and BE accounts. The position offers hybrid telework, permanent full-time employment, and a salary range of multiple bands.

Appointment requires a California driver’s license and the ability to perform field visits and outreach. Responsibilities include contacting taxpayers, educating them, initiating collections actions, and negotiating payment arrangements while upholding

Qualifications

• Computer skills including Excel and Word applications.
• Experience in collections.
• Ability to exercise good judgment and tact.
• Strong analytical skills.
• Ability to adjust to changing priorities.
• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to handle multiple tasks.
• Ability to demonstrate assertiveness, firmness and discretion in communications with the public.
• Ability to assimilate data from multiple sources, identify relevant patterns.

Responsibilities

• Conducted field visits
• Initiate and respond to phone calls
• Educate taxpayers
• Initiate involuntary collection actions
• Ensure taxpayer rights are protected
• Negotiate payment arrangements

Skills

Excel

Word

Collections

Analytical skills

Communication

Multitasking

Tools

None

Job description

Job Description And Duties
The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113
The Oakland Field Office is looking for enthusiastic, self-motivated, critical thinkers with excellent communication skills to join our team!
As a Compliance Representative (CR), you will work under the direction of a Supervisor and be assigned an inventory of delinquent Personal Income Tax (PIT) and Business Entity (BE) accounts. You will effectively utilize your analytical skills to determine the best course of action to resolve each account effectively. As a CR, there are numerous tasks you will be responsible for completing in order to accomplish this objective, which includes, but is not limited to the following:

• Conducted field visits
• Initiate and respond to phone calls
• Educate taxpayers
• Initiate involuntary collection actions
• Ensure taxpayer rights are protected
• Negotiate payment arrangements

While performing your job duties, you will be required to adhere to the rules, laws, procedures, and guidelines directing account processing.
Appointment requires a valid California Driver's License (CDL) and proof of insurance, which must remain current throughout time of employment.
P osition(s) is located in the following office location:

• Oakland, California

Additional positions may become available (eRPA 2627-00144).
You will find additional information about the job in the Duty Statement .
Position Details
Job Code #:
JC-536218
Position #(s):
564-656-8619-XXX
Working Title:
Compliance Representative Field Collector
Classification:
COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD
$4,470.00 - $5,078.00 A
$4,610.00 - $5,496.00 B
$5,528.00 - $6,924.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.# of Positions:
Multiple
Work Location:
Alameda County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements".
We encourage you to apply regardless if you meet 100% of the skills above. Please highlight your knowledge, skills, and experience related to these desirable qualifications in your application package.

• Computer skills including Excel and Word applications
• Experience in collections
• Ability to exercise good judgment and tact
• Strong analytical skills
• Ability to adjust to changing priorities
• Excellent communication and interpersonal skills
• Strong organizational skills and the ability to handle multiple tasks
• Ability to demonstrate assertiveness, firmness and discretion in communications with the public
• Ability to assimilate date from multiple sources, identify relevant patterns of information, and develop a comprehensive and accurate picture of the situation

Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website: http://www.ftb.ca.gov
Human Resources Contact:
Classification & Hiring Unit
[phone]
Hiring Unit Contact:
Jay Clark
[phone]
[e-mail]
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Reasonable Accommodation Unit
[phone]
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Final Filing Date: 10/30/2026