Tax Technician - Bilingual Spanish

California Franchise Tax Board; Sacramento (CA); Híbrido; USD 40.000 - 56.000; Jornada completa

Descripción de la vacante

California Franchise Tax Board in Sacramento County is seeking a Tax Technician - Bilingual Spanish to join the Accounts Receivable Management (ARM) Division. You will collect delinquent Personal Income Tax and non-tax debts, analyze facts, apply tax rules, and communicate clearly with taxpayers in a hybrid work environment with in-person interviews.

This role emphasizes problem solving, customer service, and teamwork.

Formación

• Knowledge of Personal Income Tax (PIT) and/or Business Entity (BE) tax laws and procedures.
• Excellent interpersonal and customer service skills.
• Ability to effectively deal face to face with the public and establish and maintain positive working relationships.

Responsabilidades

• Utilize the phone and computer to respond to taxpayer inquiries, pertaining to the collection and resolution of Personal Income Tax, Business Entity, and Non-Tax Debt accounts resulting from collection notices and actions.
• Navigate multiple computer software applications to review accounting issues/problems.
• Assist dissatisfied taxpayers and handle challenging situations in a professional manner.
• Need to be able to work well under pressure, analyze documents thoroughly, explain applicable tax laws to taxpayers, and apply appropriate collection remedies to accounts.
• Need to demonstrate a high degree of initiative, prudence, analytical ability, verbal as well as written communication skills, and be independent in decision making.

Conocimientos

Spanish bilingual

Customer service

Herramientas

MS Office

Descripción del empleo

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

Only bilingual (fluent in Spanish) positions exist for this recruitment. Bilingual candidates must indicate their fluency on the front of the standard state application (STD 678) and resume.

Do you like to problem solve and participate in collaborating on solutions for challenging circumstances? Do you want to make a meaningful impact to your community? If so, then we have the perfect opportunity at the Franchise Tax Board with plenty of career growth available for you!

The Accounts Receivable Management (ARM) Division manages delinquent Personal Income Tax and Bank and Corporation Income Tax debts as well as Non-Tax debts. Our collection approach is founded on the principle that we use the least intrusive action first to gain compliance. Our collection strategy is to encourage taxpayers to resolve their debts as quickly as possible through the method best suited for their situation to help them achieve long term compliance. In addition to income tax liabilities, we collect non-tax related debts owed to state and local governments when they are referred to us by statute.

The ARM Division provides excellent customer service to the public to help resolve their tax related issues. We are looking for a self-motivated individual who is responsible and enjoys mentoring and collaborating with others to join our team.

In your role, you will collect delinquent tax and or non-tax debts in a contact center environment. You obtain and analyze relevant facts, make fair and impartial determinations, analyze, and interpret written and numerical data, recognize questions or situations outside of your area of responsibility or knowledge, and interpret and apply and/or explain governmental, tax or nontax rules, regulations, and departmental procedures and policies.

• Utilize the phone and computer to respond to taxpayer inquiries, pertaining to the collection and resolution of Personal Income Tax, Business Entity, and Non-Tax Debt accounts resulting from collection notices and actions.
• Navigate multiple computer software applications to review accounting issues/problems.
• Assist dissatisfied taxpayers and handle challenging situations in a professional manner.
• Need to be able to work well under pressure, analyze documents thoroughly, explain applicable tax laws to taxpayers, and apply appropriate collection remedies to accounts.
• Need to demonstrate a high degree of initiative, prudence, analytical ability, verbal as well as written communication skills, and be independent in decision making.

Consideration will be given to the applicant's preference and every effort will be made to match those requests. However, candidates may be placed into positions based ultimately on operational and business needs of the ARM Division.

Please Note: Anticipated start date for these positions will be April 1, 2027. Interview will be conducted in person.

Positions are currently available in the following Bureaus:

• Personal Income Tax (PIT) Billing Compliance and Collection
• Statewide Collection

Additional positions may become available in the following Bureau:

• Business Entity Collection

You will find additional information about the job in the Duty Statement.

Position Details

Job Code #: JC-535824

Position #(s): 564-633-7505-XXX

Working Title: Tax Technician - Bilingual Spanish

Classification: TAX TECHNICIAN, FRANCHISE TAX BOARD

$3,558.00 - $4,457.00 A

$4,017.00 - $5,032.00 B

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

Desirable Qualifications

• Knowledge and experience in Personal Income Tax (PIT) and/or Business Entity (BE) tax laws and procedures
• Knowledge and proficiency in MS Office (MS Teams, Outlook, Word, Excel)
• Excellent interpersonal and customer service skills
• Ability to effectively deal face to face with the public and establish and maintain positive working relationships
• Ability to handle changing priorities and work under pressure
• Excellent communication skills, both verbal and written
• Willingness to adjust work schedule to meet operational needs
• Strong organizational and multi-tasking skills
• Strong problem-solving and negotiating skills
• Ability to effectively work independently and in a team environment
• Knowledge of Taxpayer Information (TI), Business Entities Tax System (BETS), Enterprise Tax System (ETS), Taxpayer Folder (TPF), and Case Management (CM)
• Experience in collecting past due accounts
• Spanish Bilingual

About us | FTB.ca.gov

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ftb.ca.gov

Human Resources Contact:

Classification & Hiring Unit

[phone]

Hiring Unit Contact:

FTB ARM Hiring Team

[phone]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Reasonable Accommodation Unit

[phone]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Final Filing Date: 10/29/2026