ADMINISTRATOR III FRANCHISE TAX BOARD

State of California; California; On-site; USD 120,000 - 143,000; Full time

Job summary

State of California seeks a Section Manager (Administrator III) in the Filing Services Bureau to lead the Taxpayer Services Center Section. You will oversee a large leadership team delivering external customer service, outreach to taxpayers, and contact center support across multiple channels.

The role involves guiding enterprise projects, implementing new technology solutions, and coordinating with legislative and governance activities. Office-based with potential remote elements per policy.

Qualifications

• Experience leading large teams in a contact center environment.
• Strong governance, planning, and program management skills.
• Ability to implement technology solutions and respond to policy changes.

Responsibilities

• Provide operational and strategic oversight for a large leadership team.
• Direct activities including external customer service via phones or correspondence.
• Lead outreach to taxpayers and tax professionals and support contact center functions.
• Represent the section in enterprise teams or projects for technology, legislation, and governance.

Skills

Contact center management

Leadership

Cross-functional collaboration

Project leadership

Public sector experience

Tools

Workplace Desktop Edition (WDE)

Qfiniti

CCPulse

Job description

Section Manager ADMINISTRATOR III FRANCHISE TAX BOARD

$10,751.00 - $12,813.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/28/2026

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

This position offers excellent leadership opportunities in a fast paced, engaging, and high profile environment in the Filing Division. As Section Manager in Taxpayer Services Center Section (TSCS) the incumbent provides operational and strategic oversight and guidance to direct the activities for a large leadership team performing diverse tasks which may include: providing external customer service via phones or correspondence, outreach efforts to targeted groups of taxpayers and tax professionals, and contact center support activities. The incumbent may serve on a variety of enterprise teams or projects as a leader or participant representing your section, bureau, division or the department for business implementation of new technology solutions, legislation implementation, business process governance, action committees, and councils.

Position(s) exist in the Taxpayer Services Center Section (TSCS) area of the Filing Services Bureau.

Additional positions may become available (RPA 2627-00275).

Job Description and Duties

This position offers excellent leadership opportunities in a fast paced, engaging, and high profile environment in the Filing Division. As Section Manager in Taxpayer Services Center Section (TSCS) the incumbent provides operational and strategic oversight and guidance to direct the activities for a large leadership team performing diverse tasks which may include: providing external customer service via phones or correspondence, outreach efforts to targeted groups of taxpayers and tax professionals, and contact center support activities. The incumbent may serve on a variety of enterprise teams or projects as a leader or participant representing your section, bureau, division or the department for business implementation of new technology solutions, legislation implementation, business process governance, action committees, and councils.

Position(s) exist in the Taxpayer Services Center Section (TSCS) area of the Filing Services Bureau.

Additional positions may become available (RPA 2627-00275).

Working Conditions

This position requires 4 or more days in the office per week. It is designated office-centered and may be eligible for some remote work based on departmental guidelines and operational need.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• ADMINISTRATOR III FRANCHISE TAX BOARD

ADMINISTRATOR III FRANCHISE TAX BOARD $10,751.00 - $12,813.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:
Multiple

Work Location:
In Office

Telework:
In Office

Job Type:
Permanent, Full Time

Department Information

Our mission is to help taxpayers file timely and accurate tax returns and pay the correct amount to fund services important to Californians.

FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce.

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify .

CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.

IMPORTANT NOTICE: As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD [phone].

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements".

• Knowledge of departmental tax programs, operations, processes, public service objectives and compliance programs
• Experience and knowledge in contact center management
• Experience in managing a medium to large organization/program
• Ability to lead a large leadership team
• Knowledge and experience with the Enterprise Data to Revenue projects and objectives
• Strong interpersonal, organizational, program management and change management skills
• Ability to effectively plan, organize and manage multiple complex and sensitive programs and changing priorities
• Ability to identify and manage business improvement changes, including technology solutions
• Ability to develop and implement tactical and operational plans
• Ability to recognize and evaluate new tax laws, rules and/or regulations that could impact the Filing Division and department
• Ability to foster and value an environment in which people who are culturally diverse can work together cooperatively and effectively to achieve organizational goals
• Ability to recognize and determine the need to shift priorities and/or resources to maximize operations and/or address changes in assigned goals and objectives
• Ability to create a work environment that encourages creative thinking and innovation and seeks innovative solutions to problems
• Skilled in establishing cooperative working relationships and gaining support of key individuals to ensure goals are accomplished
• Ability to effectively present ideas and information both verbally and in writing
• Involvement in a diversity of activities, program areas, and/or positions that have provided you with a greater understanding and appreciation for the broader perspective of the department/enterprise
• Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding and being trusting and supportive
• Knowledge of/experience working with contact center management tools, including, Workplace Desktop Edition (WDE), Qfiniti, CCPulse, or other comparable tools
• Demonstrated ability to lead a unit with employees performing more than one work function
• Experience in leading project teams and/or participating in a project

Benefit information can be found on the CalHR website and the CalPERS website.

In addition, Franchise Tax Board offers the following:

• Convenient transportation and commuting options include : Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ftb.ca.gov

Human Resources Contact:
Classification & Hiring
[phone]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s)to the Department's EEO Office.

EEO Contact:
Reasonable Accommodation Unit
[phone]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination Information

Candidates who currently have list eligibility or who will be taking the upcoming Administrator IIIexam are encouraged to apply.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.