TAX PROGRAM TECHNICIAN I, FRANCHISE TAX BOARD

State of California; California; On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Transportation options

commuting assistance

Job summary

Franchise Tax Board in California seeks a Tax Program Technician I to support mail processing, sorting and routing of returns and documents. You may supervise staff, organize workloads, and ensure accuracy in a fast-paced production environment.

The role requires in-office work most days, with possible limited remote options based on guidelines. Background checks and E-Verify compliance are required.

Qualifications

• Must pass background investigation prior to hire.
• Experience with Microsoft Office (PowerPoint, Excel, Word, Outlook).
• Clerical or mailroom experience may be preferred.
• Ability to work in an office-centered environment 4+ days per week.

Responsibilities

• Handle incoming mail, sorting and routing returns and documents.
• Assist supervisor with organizing and scheduling work.
• Train staff and review completed work for accuracy.
• Work independently in a production-oriented setting.

Skills

Leadership

Interpersonal skills

Organizational skills

Customer service

Communication

Flexibility

Teamwork

Documentation

Tools

PowerPoint

Excel

Word

Outlook

Job description

$4,133.00 - $5,177.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/23/2026

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

Under the general supervision of a Tax Program Supervisor (TPS), the Tax Program Technician I (TPT I) performs various duties in support of handling all incoming mail by extracting, sorting and routing returns, and documents for further processing. The incumbent may act as a lead over Tax Program Assistants and seasonal staff. The TPT I assists the supervisor with organizing and scheduling of work, reviewing completed work to ensure accuracy and completeness, and training staff as needed. The units are production-oriented, where you must be able to work independently and exercise good judgment.

Transport cages of mail (1000 – 2000 lbs.). Move/lift trays of mail (7 to 15 lbs.), boxes of returns (25-45 lbs.), lift blocks of returns (up to 20 lbs.). Ability to push trucks of returns (45 to 135 lbs.) Daily use of personal computer ranging from 1 to 8 hours per day. Ability to complete tasks that require repetitive wrist, arm, and shoulder motion. Bending, sitting, standing, or walking for prolonged periods of time.

Additional positions may become available (RPA 2627-00659 and 2627-00660).

You will find additional information about the job in the Duty Statement.

Working Conditions

This position requires 4 or more days in the office per week. It is designated office-centered and may be eligible for some remote work based on departmental guidelines and operational need.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• TAX PROGRAM TECHNICIAN I, FRANCHISE TAX BOARD

TAX PROGRAM TECHNICIAN I, FRANCHISE TAX BOARD $4,133.00 - $5,177.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Multiple

Telework:

In Office

Job Type:

Permanent, Full Time

Department Information

Our mission is to help taxpayers file timely and accurate tax returns and pay the correct amount to fund services important to Californians.

FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce.

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify .

CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.

IMPORTANT NOTICE As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD [phone].

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Familiarity with FTB organization, operations, programs and related systems.
• Strong leadership skills, including ability to inspire, motivate, mentor, and build teams.
• Good interpersonal skills.
• Self-motivated with a strong work ethic.
• Ability to exercise good judgment and dependability.
• Ability to work with sensitive and confidential data.
• Ability to examine data, utilize good judgment, and take effective, timely actions.
• Ability to work effectively as part of a team and independently.
• Experience working with Microsoft Office (Power Point, Excel, Word, and Outlook, etc.).
• Ability to remain flexible and open in response to changing priorities when handling a variety of tasks.
• Experience working in a clerical or mailroom setting.
• Strong organizational and time management skills.
• Strong commitment to customer service.
• Ability to communicate effectively and maintain cooperative working relationships.
• Ability to sit, bend, stand and/or walk for a prolonged period of time.

Benefit information can be found on the CalHR website and the CalPERS website.

In addition, Franchise Tax Board offers the following:

• Convenient transportation and commuting options include : Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ftb.ca.gov

Human Resources Contact:
Classification & Hiring Unit
[phone]

Hiring Unit Contact:
Christina Casillas
[phone]
[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Reasonable Accommodation Unit
[phone]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.