Public Compliance Specialist — Intake & Case Resolution

STI; Tallahassee (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

STI in Florida is seeking a role focused on reviewing complaints, analyzing statutes, and communicating with the public. The position requires strong customer service and an ability to document case actions in internal systems.

Responsibilities include coordinating with supervisors for written correspondence, applying proper codes, and ensuring timely case closures while providing relevant resources or referrals as needed.

Qualifications

• Communicate verbally and in writing appropriately.
• Read and interpret Florida statutes.
• Previous experience working with the public in a professional work environment.
• Exceptional organizational skills.
• Commit to the project timeline.

Responsibilities

• Contact constituents/complainants to discuss the details of the complaints that are filed.
• Read state statute and compare with complaints to analyze the issue.
• Communicating with the public, so good customer service skills are a MUST.
• Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
• Provide any resources or referrals, as appropriate.
• Send a written correspondence to the complainant once approved by the supervisor.
• Close the case out by adding the appropriate codes/activities/statues in Versa.
• Document the actions in the OnBase system.

Skills

Verbal communication

Written communication

Public interaction

Organizational skills

Timeline commitment

Job description

STI in Florida is seeking a role focused on reviewing complaints, analyzing statutes, and communicating with the public. The position requires strong customer service and an ability to document case actions in internal systems.

Responsibilities include coordinating with supervisors for written correspondence, applying proper codes, and ensuring timely case closures while providing relevant resources or referrals as needed.