Compliance Officer - Orlando, FL

STI; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

STI in Orlando, FL seeks a professional to handle complaint-based inquiries and public communications. You will review Florida statutes, assess complaints, and guide cases through closure with clear explanations.

Responsibilities include coordinating resources, issuing written updates, and documenting actions in the case management system, while maintaining high standards of customer service.

Qualifications

• Must be able to communicate verbally and in writing with the public.
• Ability to read and interpret Florida statutes accurately.
• Experience working with the public in a professional setting preferred.

Responsibilities

• Contact constituents/complainants to discuss details of filed complaints.
• Read state statute and compare with complaints to analyze issues.
• Communicate with the public; provide quality customer service.
• Advise complainant of the Division’s jurisdiction and case status and reasons for closure.
• Provide resources or referrals as appropriate.
• Send written correspondence to complainants after supervisor approval.
• Close cases by coding activities/statutes in Versa.
• Document actions in the OnBase system.

Skills

Verbal communication

Written communication

Florida statutes reading

Public-facing experience

Organizational skills

Job description

• Contact constituents/complainants to discuss the details of the complaints that are filed.
• Read state statute and compare with complaints to analyze the issue.
• Communicating with the public, so good customer service skills are a MUST.
• Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
• Provide any resources or referrals, as appropriate.
• Send a written correspondence to the complainant once approved by the supervisor.
• Close the case out by adding the appropriate codes/activities/statues in Versa.
• Document the actions in the OnBase system.

• Contact constituents/complainants to discuss the details of the complaints that are filed.
• Read state statute and compare with complaints to analyze the issue.
• Communicating with the public, so good customer service skills are a MUST.
• Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
• Provide any resources or referrals, as appropriate.
• Send a written correspondence to the complainant once approved by the supervisor.
• Close the case out by adding the appropriate codes/activities/statues in Versa.
• Document the actions in the OnBase system.

Candidate Required Skills

• Communicate verbally and in writing appropriately
• Read and interrupt Florida statutes
• Previous experience working with the public in a professional work environment
• Exceptional organizational skills
• Commit to the project time line