Public Compliance & Case Liaison

STI; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

STI is seeking a detail-oriented professional to manage and resolve public complaints in a government context. You will review complaints, interpret Florida statutes, and determine appropriate actions while maintaining clear, courteous communication with constituents.

Responsibilities include documenting steps in Versa and OnBase, advising on jurisdiction and closure, and providing referrals as needed. This role emphasizes accuracy, timeliness, and strong customer service in a public-facing

Qualifications

• Excellent written and verbal communication required.
• Ability to read and interpret Florida statutes.
• Experience working with the public in a professional environment.
• Strong organizational skills and attention to detail.
• Ability to commit to project timelines.

Responsibilities

• Contact constituents/complainants to discuss the details of the complaints that are filed.
• Read state statute and compare with complaints to analyze the issue.
• Communicating with the public, so good customer service skills are a MUST.
• Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
• Provide any resources or referrals, as appropriate.
• Send a written correspondence to the complainant once approved by the supervisor.
• Close the case out by adding the appropriate codes/activities/statues in Versa.
• Document the actions in the OnBase system.

Skills

Verbal communication

Written communication

Florida statutes

Public interaction

Time management

Job description

STI is seeking a detail-oriented professional to manage and resolve public complaints in a government context. You will review complaints, interpret Florida statutes, and determine appropriate actions while maintaining clear, courteous communication with constituents.

Responsibilities include documenting steps in Versa and OnBase, advising on jurisdiction and closure, and providing referrals as needed. This role emphasizes accuracy, timeliness, and strong customer service in a public-facing