Public Benefits Support Specialist, Entry

State of Oregon; Salem (OR); On-site; USD 509,000 - 663,000; Full time

Benefits offered by this job

ODHS Employee Resource Group

Cost of Living Adjustments

Annual salary increases

Amazing benefits package

Public Service Loan Forgiveness

Job summary

The Oregon Department of Human Services is hiring a Benefits Support Staff (Public Benefit Specialist, Entry) to provide front desk support, greet clients, route to services, and manage documentation in a busy public office.

Responsibilities include reviewing applications, processing emails, and using agency systems to ensure accurate records. Preference given to bilingual Spanish/English speakers; Monday–Friday, 8am–5pm PT schedule; benefits package and union representation.

Qualifications

• Two years of experience in a reception area or call center with high-volume data entry or customer service.
• An associate degree in a Behavioral Science, Social Science or closely related field with six months of related experience.
• Equivalent combination of education, training and experience.

Responsibilities

• Provide front desk help, answering phone calls, and guiding clients to the right services.
• Distribute mail, handle case transfers, and manage emails.
• Schedule appointments and issue Electronic Benefits Transfer (EBT) cards and checks.
• Review all applications, paperwork, and documentation for completeness and accuracy.
• Document interactions and records through the ONE and TRACS systems.
• Create a welcoming environment for the public through various communications.
• Maintain an organized and clean work area and ensure efficient lobby flow.
• Use various computer systems and databases to manage agency information.

Skills

Customer service

Communication

Multitasking

Listening

Teamwork

Education

Associate degree in Behavioral Science or Social Science

Job description

The Oregon Department of Human Services is hiring a Benefits Support Staff (Public Benefit Specialist, Entry) to provide front desk support, greet clients, route to services, and manage documentation in a busy public office.

Responsibilities include reviewing applications, processing emails, and using agency systems to ensure accurate records. Preference given to bilingual Spanish/English speakers; Monday–Friday, 8am–5pm PT schedule; benefits package and union representation.