Public Benefits Support Specialist – Entry Level

Oregon Department of Human Services; Warm Springs (OR); On-site; USD 42,000 - 55,000; Full time

Job summary

The Oregon Department of Human Services is seeking a Benefits Support Staff (Public Benefit Specialist, Entry) to provide essential front-desk support and client assistance in a busy office environment.

The role emphasizes accurate data handling, documentation, and friendly client service. Bilingual English/Spanish is preferred but not required, with preference for those who are bilingual.

Qualifications

• Two years of experience in a reception area or high-volume call center, including data entry and ensuring completeness/accuracy of applications.
• Associate degree in Behavioral/Social Science or related field plus six months in busy reception/call center.
• Equivalent combination of education, training, and experience.

Responsibilities

• Provide front desk help, answer phone calls, and guide clients to services.
• Provide consultation and resources for communities.
• Distribute mail, handle transfers, and manage emails.
• Schedule appointments and issue EBT cards and checks.
• Review applications and documents for completeness and accuracy.
• Document interactions in ONE and TRACS systems.
• Create a welcoming environment for the public.
• Maintain organized work area and lobby flow.
• Use computer systems and databases to manage information.

Skills

Reception experience

Customer service

Data entry

Education

Associate degree in Behavioral or Social Science

Job description

The Oregon Department of Human Services is seeking a Benefits Support Staff (Public Benefit Specialist, Entry) to provide essential front-desk support and client assistance in a busy office environment.

The role emphasizes accurate data handling, documentation, and friendly client service. Bilingual English/Spanish is preferred but not required, with preference for those who are bilingual.