Public Benefits Front Desk Coordinator

ActOne Group; Hercules (CA); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

ActOne Group in Hercules, CA is seeking a Front Desk Reception Support to be the first point of contact for public benefit programs. You will greet visitors, answer calls, register applications, and direct inquiries in a fast-paced government services environment.

This onsite role requires confidentiality, strong organization, and reliable data entry. You will also help schedule appointments, distribute mail and EBT materials, and provide backup support for mailroom and lobby greeter duties.

Qualifications

• Customer service oriented and able to handle the public
• Accurate data entry and record-keeping
• Ability to maintain confidentiality in a government services environment

Responsabilités

• Greet customers at front desk
• Answer incoming calls and direct inquiries
• Register applications for public benefit programs
• Perform case assignments and transfers
• Schedule and monitor appointments
• Distribute homeless mail and EBT cards, assist with EBT PIN services
• Provide backup support for mailroom, supply area and lobby greeter
• Perform data entry and general administrative duties
• Maintain confidentiality and provide professional customer service

Connaissances

Customer service

Data entry

Phone handling

Confidentiality

Outils

None

Description du poste

ActOne Group in Hercules, CA is seeking a Front Desk Reception Support to be the first point of contact for public benefit programs. You will greet visitors, answer calls, register applications, and direct inquiries in a fast-paced government services environment.

This onsite role requires confidentiality, strong organization, and reliable data entry. You will also help schedule appointments, distribute mail and EBT materials, and provide backup support for mailroom and lobby greeter duties.