Public Benefits Front Desk Specialist

Department of Revenue; Fremont (CA); On-site; USD 42,000 - 55,000; Full time

Job summary

The Oregon Department of Human Services seeks a Benefits Support Staff (Public Benefits Specialist, Entry) to provide welcoming front desk service, guide clients to appropriate services, and support tribal and Native communities. Bilingual skills (English/Spanish) are a plus and can be advantageous in outreach and client interactions.

You will handle mail, appointments, documentation, and use the ONE and TRACS systems to maintain accurate records.

Qualifications

• Two years of experience in a reception area or call center handling high-volume customer service.
• Associate degree in Behavioral Science or Social Science with six months of reception or customer service experience.
• Equivalent combination of education, training, and experience.

Responsibilities

• Provide front desk help and guide clients to services.
• Offer consultation and resources to Tribal and Native communities.
• Distribute mail, handle case transfers, and manage emails.
• Schedule appointments and issue EBT cards and checks.
• Review applications and documents for completeness and accuracy.
• Document interactions in the ONE and TRACS systems.
• Create a welcoming environment for the public.
• Maintain an organized work area and lobby flow.
• Use multiple computer systems and databases to manage agency data.

Skills

Customer service

Data entry

Typing accuracy

Communication skills

Bilingual in Spanish and English

Education

Associate degree in Behavioral Science or Social Science

Equivalent combination of education and experience

Tools

ONE system

TRACS system

Office software

Job description

The Oregon Department of Human Services seeks a Benefits Support Staff (Public Benefits Specialist, Entry) to provide welcoming front desk service, guide clients to appropriate services, and support tribal and Native communities. Bilingual skills (English/Spanish) are a plus and can be advantageous in outreach and client interactions.

You will handle mail, appointments, documentation, and use the ONE and TRACS systems to maintain accurate records.