Public Benefits Eligibility Supervisor

CalHR; Chowchilla (CA); On-site; USD 63,000 - 77,000; Full time

Job summary

CalHR seeks an Eligibility Supervisor to lead a unit in determining eligibility for public assistance programs. The role emphasizes supervisory duties, staff development, policy interpretation, and ensuring timely processing.

The incumbent will mentor staff, handle difficult cases, and participate in program improvements. The position requires managing workload, ensuring accuracy, and maintaining confidentiality in client interactions, with responsibilities including performance evaluations and

Qualifications

• Experience supervising a unit in eligibility workflows.
• Ability to train and evaluate staff in a public service setting.
• Strong communication with clients and staff while maintaining confidentiality.
• Knowledge of eligibility processes in public assistance programs.

Responsibilities

• Plan, assign, supervise and review the work of a unit of employees determining eligibility for public assistance programs.
• Select, train, evaluate and discipline subordinate staff.
• Provide direction to staff on policy and procedures.
• Interviews with complainants and addresses performance problems.
• Represent the department at meetings and participate in studies and projects.

Skills

Supervisory skills

Staff training

Interpersonal & communication

Analytical ability

Decision making

Organizational skills

Customer service

Tools

Microsoft Office

Job description

CalHR seeks an Eligibility Supervisor to lead a unit in determining eligibility for public assistance programs. The role emphasizes supervisory duties, staff development, policy interpretation, and ensuring timely processing.

The incumbent will mentor staff, handle difficult cases, and participate in program improvements. The position requires managing workload, ensuring accuracy, and maintaining confidentiality in client interactions, with responsibilities including performance evaluations and