Health Coverage Eligibility Supervisor

Montgomery County (MD); Maryland; On-site; USD 82,000 - 125,000; Full time

Job summary

Montgomery County (MD) seeks a TERM Government Assistance Eligibility Supervisor to oversee staff determining eligibility for social services and health coverage programs. The role focuses on accurate determinations through Maryland Health Connection, including Medicaid, MCHP, QHPs, and related plans.

The position emphasizes staff leadership, policy guidance, and operational efficiency to improve service delivery for residents seeking health coverage and financial assistance.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Three (3) years of experience as a journey-level specialist in financial assistance program delivery or equivalent.
• Equivalency: an equivalent combination of education and experience may be substituted.

Responsibilities

• Lead CE-GAES Team Operations to ensure timely, accurate eligibility determinations and enrollments through MHC.
• Perform Quality Control and Monitoring to minimize errors and ensure ACA regulatory compliance.
• Manage productivity, prepare reports, conduct performance evaluations and drive continuous improvement.
• Oversee staffing and scheduling, monitor attendance, manage coverage, and address public complaints per county policies.
• Provide training and policy guidance on ACA programs and system usage; onboard and mentor new staff.
• Handle consumer issues and escalations following MHBE protocols and refer complex cases as needed.
• Support efficiency and innovation to expand access to affordable health coverage.

Skills

Multilingual Spanish

Staff supervision

Policy guidance

Education

Bachelor’s degree

Tools

Maryland Health Connection

Job description

Montgomery County (MD) seeks a TERM Government Assistance Eligibility Supervisor to oversee staff determining eligibility for social services and health coverage programs. The role focuses on accurate determinations through Maryland Health Connection, including Medicaid, MCHP, QHPs, and related plans.

The position emphasizes staff leadership, policy guidance, and operational efficiency to improve service delivery for residents seeking health coverage and financial assistance.