Health Eligibility Supervisor - 1-Year Term

Montgomery County, Maryland; Silver Spring (MD); On-site; USD 82,000 - 125,000; Full time

Job summary

Montgomery County is seeking a dedicated Government Assistance Eligibility Supervisor for a one-year term. The role oversees a team evaluating eligibility for health coverage programs, ensuring ACA compliance and timely enrollments through Maryland Health Connection.

Requirements include a bachelor’s degree and at least three years of experience in public assistance programs, with potential evening/weekend hours.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Three years of experience as a journey-level specialist in financial assistance program delivery, or equivalent.
• Evening and weekend availability may be required.

Responsibilities

• Supervise daily activities of GAES I staff to ensure accurate eligibility determinations and enrollments through Maryland Health Connection.
• Perform ongoing quality control and monitor GAES I casework for ACA compliance and MHBE guidance.
• Track GAES productivity, prepare weekly/monthly reports, and support performance improvements.
• Manage staffing, attendance records, coverage schedules, and office readiness; address personnel issues.
• Provide policy clarification and informal training on ACA programs and system usage; mentor new staff.
• Address complex consumer issues and escalations; refer cases per MHBE protocols when appropriate.
• Suggest and implement process improvements to increase efficiency and expand access to health coverage.

Skills

Staff supervision

Quality control

Performance monitoring

Policy guidance

Customer service

Multilingual skills (Spanish)

Education

Bachelor's degree

Tools

Maryland Health Connection

Enrollment systems

Job description

Montgomery County is seeking a dedicated Government Assistance Eligibility Supervisor for a one-year term. The role oversees a team evaluating eligibility for health coverage programs, ensuring ACA compliance and timely enrollments through Maryland Health Connection.

Requirements include a bachelor’s degree and at least three years of experience in public assistance programs, with potential evening/weekend hours.