Public Benefits Eligibility Specialist I

Buncombe County Government; United States; On-site; USD 27,000 - 33,000; Full time

Job summary

Buncombe County Government is seeking an Income Maintenance Caseworker I in the Social Services - Income Maintenance division. The role focuses on assisting applicants with eligibility for FNS, Medicaid, and WFFA, gathering data, and explaining services to clients.

The position requires accurate data collection, clear communication, and adherence to HIPAA rules, with a preference for bilingual English/Spanish speakers.

Qualifications

• Associate degree in relevant field plus 1 year paraprofessional/public contact experience or high school diploma plus 2 years of similar experience.
• Ability to negotiate, interview, gather data, analyze information and apply program rules.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer questions and gather information for services or benefits applications.
• Explain agency services and route calls to appropriate staff as needed.
• Collect data during interviews to determine eligibility for FNS, Medicaid, and WFFA.
• Process changes to client information for applicable programs.
• Perform other related duties as assigned.

Skills

Clear communication

Problem solving

Decision making

Data gathering

Education

Associate degree

High school diploma

Tools

HIPAA knowledge

Microsoft Office

Job description

Buncombe County Government is seeking an Income Maintenance Caseworker I in the Social Services - Income Maintenance division. The role focuses on assisting applicants with eligibility for FNS, Medicaid, and WFFA, gathering data, and explaining services to clients.

The position requires accurate data collection, clear communication, and adherence to HIPAA rules, with a preference for bilingual English/Spanish speakers.