Benefits Eligibility Specialist

Union County, NC; Monroe (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Union County, NC seeks an Eligibility Specialist to determine eligibility for economic assistance programs (Food & Nutrition, TANF, Childcare, Medicaid) and to provide ongoing caseload management. The role involves interviewing clients, verifying information, applying federal/state policy, documenting findings, and coordinating with other programs to ensure timely support.

Strong communication, Excel basics, and bilingual Spanish-English skills are highly valued.

Qualifications

• Interviews and assesses applicant eligibility for public assistance programs.
• Determines and documents eligibility based on state/federal guidelines.
• Coordinates services and makes appropriate referrals.
• Maintains accurate case records and reports.
• Utilizes Compass and NC FAST for data management.

Responsibilities

• Conducts client interviews to determine program eligibility.
• Verifies information and applies program policies.
• Provides information on benefits and processes to clients.
• Maintains case records and prepares management reports.
• Collaborates with other programs to coordinate services.

Skills

Public benefits knowledge

Interviewing techniques

Spanish language

Excel basics

Customer service

Education

High school diploma or GED

Associate’s degree in Human Services/related field

Tools

NC FAST

Compass

Job description

Union County, NC seeks an Eligibility Specialist to determine eligibility for economic assistance programs (Food & Nutrition, TANF, Childcare, Medicaid) and to provide ongoing caseload management. The role involves interviewing clients, verifying information, applying federal/state policy, documenting findings, and coordinating with other programs to ensure timely support.

Strong communication, Excel basics, and bilingual Spanish-English skills are highly valued.